9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3261-3270 out of 4147
05/13/19
Quick and Easy Setup
What do you like best? I liked the ability to customize it and create tickets via emails sent to our help desk email account. What do you dislike? Better integration with RMM software would be nice. Patch, anti-virus, and so on. What problems are you solving with the product? What benefits have you realized? Ticket and expectations mangement.
05/13/19
GOOD SOFTWARE FOR SUPPORT
What do you like best? EASY GENERATION OF ICKET WITH EMAIL AND WEB FORM ADDITIONAL SMS NOTIFICATION I KIKE MOST What do you dislike? I WAS LOOKING FOR CUSTOMER WITH PRODUCT IMEI AND SERIAL NUMBER What problems are you solving with the product? What benefits have you realized? CUSTOMER SUPPORT
05/13/19
Regarding impression of Zoho Desk trial
What do you like best? I think that it is a good function to be able to do detailed work setting by automatic ticketing by mail reception, automatic notification, and workflow menu. Also, I have never tried the function, but it seems that there are many linked functions, so I felt that I could automate the operation in the future. What do you dislike? I can not write in detail because I did not try all the features, but I felt that there were a lot of setting items and it was ...
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05/13/19
Great for customer self service.
What do you like best? I like the knowledge base that can be adjusted very easy. This way its a small task for employees to add additional questions for customers. What do you dislike? Limited design options. We would prefer to customize the layout according to our website and general styles within. What problems are you solving with the product? What benefits have you realized? Our customers are active callers during the day. One of the problems was reducing the time being spend in ...
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05/11/19
Contento con Zoho Desk
What do you like best? La facilidad de configurar la aplicación y lo rápido que se hace esto. What do you dislike? No tienen ayuda en linea, entonces se dificulta mucho cuando tenes inquietudes. Recommendations to others considering the product: Es de muy facil configuración e implementación. Lo cual le va a agilizar mucho el trabajo. What problems are you solving with the product? What benefits have you realized? Soporte a Alumnos de nuestra empresa
05/11/19
efficient
What do you like best? standardization of work it makes easier for teams to know the next step in. It allows for equal distribution of work. Template creation gives a better customer experience with low error from executives also creates ownership at this level. What do you dislike? The limitation with few fields that is it may sometime not be able to derive reports from other fields which are customized by internal teams. Recommendations to others considering the product: Efficiency and ...
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05/10/19
Zoho Monitoring Desk for Assigned Projects and Task
What do you like best? Zoho Monitoring Desk is the great choice for businesses with Employees, this is easy for use and assigned multipal projects and task on multipal users. Zoho Desk is a web based service application that helps your company build stronger relationships with customers. This is the one of the low cost solutions provided. Zoho Monitoring Desk great feature set and integrates with Zoho's ever-growing list of other application solutions. What do you dislike? Zoho ...
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05/10/19
greatness
What do you like best? tickets assigned to emails sent to our hr What do you dislike? not so user friendly, needs more simple What problems are you solving with the product? What benefits have you realized? reminders on opened tickets
05/10/19
Servicio
What do you like best? Excelente herramienta de tickets con muchas funcionalidades What do you dislike? La configuaración del correo de recepción de tickets fue un poco complicada What problems are you solving with the product? What benefits have you realized? Atención rápida con los clientes de la empresa
05/09/19
Looking for a Knowledge base solution for the company
What do you like best? The ability to create KB articles and have them easily searchable What do you dislike? the inability to easily have the same solution in multiple languages. the Multi portal option is not easy not very effective Recommendations to others considering the product: This is a fantatstic program and will help a company reduce ticket closure time What problems are you solving with the product? What benefits have you realized? we are trying to get a KB setup to help the ...
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