9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3251-3260 out of 4147
05/14/19
Hard to adopt, but gets the job done!
What do you like best? I like that you can link an email with a simple handshake to a customer's account. Easy to assign emails to other people, and also reporting is great! What do you dislike? There is a major learning curve, this isn't like an outlook or gmail interface. Hard to create your custom views and maneuver. Also, attaching an email signature is hard to figure out. Recommendations to others considering the product: It works best if you also have Zoho CRM. Reports are very ...
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05/14/19
excellent help desk software
What do you like best? Easy to manage. basic interface made getting accustomed to the software a piece of cake. What do you dislike? I honestly have no complaints so far, and i'm still getting used to it. What problems are you solving with the product? What benefits have you realized? Managing IT problems that need resolving under one host with an easy priority view. Creating tickets is simple and the portal page for users to submit tickets is great.
05/14/19
Trail Run
What do you like best? The ability to track tickets in detail to ensure that agents are working properly. What do you dislike? Zoho can be complicated to use at first. There is a huge variety of features and it can sometimes be difficult to figure these features out on your own. Reaching a Zoho representative is difficult. Recommendations to others considering the product: Zoho should training sessions for people who are looking into signing up for the product. A deep drive that full ...
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05/13/19
Excelente
What do you like best? Plataforma amigable, me lo han recomendado y cumple con lo requerido. What do you dislike? me gustaría tuviese una plataforma de chat interno de empresa Recommendations to others considering the product: habilitar chat interno supervisores / administrativo What problems are you solving with the product? What benefits have you realized? Orden en solicitud de sorporte
05/13/19
Interessante
What do you like best? Já está em português e intergra com o Zoho CRM What do you dislike? A importação com o CRM não é automatica e deveria ter um menu exclusivo para isso Recommendations to others considering the product: Sim What problems are you solving with the product? What benefits have you realized? Integrar todo a solução
05/13/19
SICC Engenharia
What do you like best? Practicality, easy to use, very good graphic interface What do you dislike? The software is very good, there is nothing I do not like Recommendations to others considering the product: Very good Softaware What problems are you solving with the product? What benefits have you realized? organization of the services and better agility for the
05/13/19
So far So Good
What do you like best? Zoho Desk makes it easier for our support people to deal with tickets from all different channels. What do you dislike? The vast ecosystem of Zoho apps sometimes make it a bit confusing without a formal prior training. What problems are you solving with the product? What benefits have you realized? ECommerce customer service
05/13/19
Excellent product
What do you like best? It has a friendly and very simple platform for users. What do you dislike? Some functions are missing to complete for the SLA as well as autocomplete data quotas What problems are you solving with the product? What benefits have you realized? 1.-Registration and allocation of tickets for help desk 2.-It is very easy to use and copy with the most basic and important for the survey of requests
05/13/19
Very good
What do you like best? Ticket custom template and some automation What do you dislike? Speed not very fast, But it's enough. Good UI. What problems are you solving with the product? What benefits have you realized? More efficient for me
05/13/19
Easy to use and very useful to strengthen relationships with customers.
What do you like best? It has a very intuitive interface that makes the job easier. The process to follow up each ticket is simple. The chat function in vivio is extraordinary and useful to facilitate communication with our customers in real time. The functions are well distributed in the work area. It is fast and light. What do you dislike? I really do not get failures or negative aspects in Zoho Desk. So far it has worked very well fulfilling each of our expectations. I would only add ...
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