9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3241-3250 out of 4147
05/17/19
Quick and easy to use, great support desk.
What do you like best? Easy to use and looks great. Agents have a great dashboard that is easy to read. What do you dislike? Can't assign comments to individual agents. Recommendations to others considering the product: Easy to use. What problems are you solving with the product? What benefits have you realized? Support tickets. Easy to navigate.
05/17/19
Better than average help desk solution
What do you like best? Help Desk is sophisticated enough to do a lot in regards to ticket submission, automated status updating and email confirmations with suggested resolutions. What do you dislike? Even after playing around with the workflow and viewing a lot of demos and videos the system does not do exactly what we want. We have figured out work arounds. For example, we are using the articles to support our glossary of terms. The issue is that you cannot define a search. It is based ...
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05/16/19
Zoho Desk Review
What do you like best? Zoho desk is an intuitive Help desk software that is extremely flexible and customizable. It does not require extensive setup and configuration for what I need it to do. What do you dislike? Would like some improved asset management. Associated products are added as part of the settings area. Would like an interface into QB online, outside of zapier. What problems are you solving with the product? What benefits have you realized? I am using this to manage ...
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05/16/19
Zoho Desk for Small Business
What do you like best? Ticketing system is great out of the box, and seems to have all of the customization that we needed for anything that was missing. Tickets being auto-generated from incoming emails is great and easy enough to setup. What do you dislike? The reports don't seem to be that intuitive, but can be customized. The downside of the customized reports is that they require the Professional or Enterprise paid versions, but I guess they need to be able to make some money off ...
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05/16/19
Very useful software
What do you like best? The features and tracking are very nice. Easy to use and set up. What do you dislike? It seems to only keep tickets for 30 days, then they disappear? You can upgrade to a more expense plan to keep tickets up to 90 days? It is not clear exactly how this works (preserving ticket info. Recommendations to others considering the product: Easy to begin using and quick to set up. Support is a bit lacking, but overall it is ok. What problems are you solving with the ...
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05/16/19
Zohodesk experience is great..!!
What do you like best? The look and feel is really good. And the numerous channels to use, makes the business really productive. What do you dislike? Zoho has not integrated with WhatsApp yet, which is now a very common platform in many business to communicate. Recommendations to others considering the product: The product is really good. Its good to make use of the trial and understand the system, if it meets the requirements for your service desk. What problems are you solving with ...
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05/16/19
Fast and Easy to Implement, Clean Dashboard
What do you like best? Easy implementation and linkage to existing Zoho services. What do you dislike? So far there's nothing to dislike, everything has been smooth. What problems are you solving with the product? What benefits have you realized? Client interactions and actions workflow.
05/15/19
Zoho Softelinet
What do you like best? Su integracion con su diversos productos What do you dislike? hasta ahora nada ya que la solucion es completa Recommendations to others considering the product: ninguna What problems are you solving with the product? What benefits have you realized? Es la herramienta core para gestion soporte de la compania
05/14/19
the perfect solution for small business
What do you like best? Everything in one place , it's a very professional solution to manage our customers enquires. Effective and simple to use What do you dislike? We don't have a dislike point so far, this is our first desk app and we're still learning. What problems are you solving with the product? What benefits have you realized? Customer inquiries are now answered efficiently.
05/14/19
Zoho desk has the features needed for a small business to manage a growing install base
What do you like best? Ease of use, conversation tracking, live chat, and remote access are some aspects of Zoho desk that have been very useful What do you dislike? We have not identified any specific areas of dislike at this time What problems are you solving with the product? What benefits have you realized? Setting up and managing technical questions and trouble shooting of a growing customer and installed machine base
