9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3231-3240 out of 4147
05/22/19
Zoho One has helped me streamline my business
What do you like best? The ability to check the queues at each agent is definitely one of the most alluring aspects of Zoho Desk. I can now check the pending logs against each agent and the resolution that was offered for each ticket raised. What do you dislike? Frankly, there's not a lot to complain about. Maybe, Zoho should also include ways to integrate existing calling systems into their system to make the product even more seamless, it would do wonders for startups., otherwise, its a ...
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05/22/19
Simple and easy to use
What do you like best? The UI is fantastic and is very easy to learn and use. Help sections are also very informative where you need a bit more detail behind the functionality. What do you dislike? Potentially could offer some more customization of the menus / tool bars. Different users would have different requirements and different short-cuts, so would allow for a more personalised experience. What problems are you solving with the product? What benefits have you realized? Workflow ...
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05/22/19
help desk support
What do you like best? It helps us not to be lost during working with a large number of customers. So, our productivity has increased. What do you dislike? confusing features may be bcoz i have not used to it. I am deciding for the software now.. What problems are you solving with the product? What benefits have you realized? need to use more
05/21/19
Zoho provided us quicker response time to help desk solutions
What do you like best? Self service user ticket generation. Ticket tracking simplified What do you dislike? Integration with Office 365 Teams took longer to setup than expected. Recommendations to others considering the product: Its worth a look. What problems are you solving with the product? What benefits have you realized? User desktop questions on PC operations and trouble shooting.
05/21/19
Great help desk
What do you like best? All the features it has. Compare to others it is great for the requirements of my company What do you dislike? It would be great to have more personalization for the end-user experience. What problems are you solving with the product? What benefits have you realized? Remote support for customers with time tracking.
05/21/19
Just trying it out
What do you like best? It's looks good. Nice GUI, seems easy to use. still evaluating What do you dislike? Not sure yet, still testing it out. May not do everything I need it to do. Have a mix of field and in house techs, need to find a balance between call center management and FSM. Recommendations to others considering the product: Not sure What problems are you solving with the product? What benefits have you realized? Ticketing, call accountability
05/20/19
Great service!
What do you like best? Zoho has all the features a startup needs to manage customer relations. Customer can chat, submit tickets and find help themselves. The best feature is the ASAP help center with seems at first to just be a simple chat widget but expands to give customers many options to receive help with issues. What do you dislike? Not much. This product is great and customer service has been very quick to respond with solutions. Recommendations to others considering the product: ...
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05/20/19
Excellent Service!
What do you like best? Its platform is easy to use, the user experience is excellent. !! What do you dislike? So far, I haven't had any difficulty with the product and my team has only given me good feedback. What problems are you solving with the product? What benefits have you realized? We solve problems with our clients in the musical field, and we like it because we have several agents in different areas who have to access the ticket to solve it.
05/20/19
Zoho Desk is A+
What do you like best? We just switched over to Zoho Desk from Spiceworks and it is night and day a better platform. We were able to integrate Slack and email ticketing in about 30 minutes of setup. Tracking our tickets from the mobile app has never been easier. The UI design is slick, and the customer happiness tracking is great way for reporting ticket issues to management. What do you dislike? I wish the UI had different color options. Like a night mode for darker colors. What problems ...
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05/18/19
Zoho Desk - MSP Review
What do you like best? The desk is relatively easy to use and I like the fact that most of the tools integrate with each other. For Example: I can send an invoice directly from the helpdesk. What do you dislike? I would like the ability to customise the desk more. A lot of the templates have to be used in order to work with the HelpCentre. It would be nice to have any layout or templates set to your own requirements. Recommendations to others considering the product: The product provides ...
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