9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3221-3230 out of 4147
05/27/19
Very good tool.
What do you like best? Especially connection between zohocrm and zohodesk is really cool. It gives us a 360 view of our merchants. I like the interface of the agent and reporting tools. What do you dislike? What can be improved is creating workflow rules. In one of the steps you need to choose a contact channel (tweeter, email, phone etc. and it is not a dropdown list or there is no dictionary with channels' names (so you don't know if the name of a channel is Email, E-mail, email etc. ...
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05/25/19
Alcoa Review
What do you like best? Ease of use and customization of fields that can be done quickly and without extensive IT knowledge What do you dislike? Special character limitation have had issue with several uploads and data fields we have tried to work with What problems are you solving with the product? What benefits have you realized? Tracking of work flow tickets and escalation protocols. Zoho will be re[placing or augmenting existing tolls.
05/24/19
Zoho Desk a melhor ferramente Help desk.
What do you like best? Tudo dentro da ferramenta, chat, portal, helpdesk, acesso remoto. What do you dislike? Ainda não sei, no momento não tive nenhuma decepsão Recommendations to others considering the product: Sim, recomendo essa ferramenta excelente. Supriu minha necessidade. What problems are you solving with the product? What benefits have you realized? Estava com uma demanda a qual nenhuma ferramenta estava conseguindo atender; chat, help desk, portal do cliente e acesso remoto.
05/24/19
Amazing ZOHO Desk Experience
What do you like best? ZOHO desk help connecting live chat and social media , that help us to never miss a lead What do you dislike? As of now, nothing seems for me to dislike the product What problems are you solving with the product? What benefits have you realized? Whole sales and support experience made good and easy
05/24/19
Huge potential for our business
What do you like best? I love how the chat is integrated into the helpdesk, whereas our last system didn't even have a chat function What do you dislike? The system can seem a little daunting at first sight. Recommendations to others considering the product: The system will seem daunting at first but after setup and the initial learning curve it is really great What problems are you solving with the product? What benefits have you realized? We were having a problem with email forwarding ...
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05/23/19
easy to use and fast implementation
What do you like best? easy use, agility in the launch of tickets and integrations with voip improve the service What do you dislike? the translation into portuguese is failing in some situations Recommendations to others considering the product: Test the tool, you will be pleasantly surprised What problems are you solving with the product? What benefits have you realized? solved problems: documenting all the attendances, speeding the attendance, reports of the calls. called by email ...
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05/23/19
Powerful, full of features and customisable help desk solution
What do you like best? We loved all the possibilities and customizable features it has built in. What do you dislike? We feel that the ticket view and management can be improved. What problems are you solving with the product? What benefits have you realized? We are now able to connect with our users and keep our communication organized.
05/23/19
Zoho desk offers a simple solution to your help-desk problems
What do you like best? The best feature about Zoho desk is the simplistic UI. What do you dislike? Inability to import cases from desk.com to Zoho desk creates some problems when considering migration. Recommendations to others considering the product: It would be great to integrate Zoho desk with desk.com. What problems are you solving with the product? What benefits have you realized? Zoho desk helps solve the problem of Ticket handling from customers who write to us on our primary ...
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05/23/19
Simple Help Desk software
What do you like best? Simple to configure and full of nice-to-have included to provide a great experience for our internal clients What do you dislike? Translation not complete - some work has to be done to provide a full french exprience. What problems are you solving with the product? What benefits have you realized? Centalized HelpDesk services for multiple depts.
05/22/19
Best solution ever
What do you like best? The simplicity of the system and the integration What do you dislike? nothin i love everything, everytime i need a solution i can find it What problems are you solving with the product? What benefits have you realized? Make the resolution time lower.
