9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3201-3210 out of 4147
05/30/19
Pretty good app
What do you like best? So far, it's allowing us to keep track of internal tasks as well as customer tickets. We also like the integrations with third-party apps and with other Zoho apps. What do you dislike? Really, nothing to dislike so far. We're still feeling it out though. Recommendations to others considering the product: Utilize the tech support to help set it up. What problems are you solving with the product? What benefits have you realized? We currently use another ...
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05/30/19
Simple Help Desk software
What do you like best? Simple to configure and full of nice-to-have included to provide a great experience for our internal clients What do you dislike? Translation not complete - some work has to be done to provide a full french exprience. What problems are you solving with the product? What benefits have you realized? Centalized HelpDesk services for multiple depts.
05/30/19
Reviewing help desk platform for Small Business
What do you like best? Ticketing branded web page. features appear robust for our usage. What do you dislike? No faults at this juncture. still evaluating platform. What problems are you solving with the product? What benefits have you realized? Customer ticket tracking and access
05/30/19
Spread thin
What do you like best? I appreciate the ambitiousness of the product to meet a large number of customer needs with one product (or product suite, but it's better to do one thing extremely well than several things poorly. What do you dislike? When we tested Zoho Desk, none of the features we needed seemed to be fully flushed out and ready for prime time. There were limits and restrictions on many of the features we needed to customize. The user interface was poor and not intuitive. ...
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05/29/19
Follow-up testing with our customers
What do you like best? SLA for user, easy, Order classification and easy for the end user, is a very good tool because it is focused on the consumer and we are a ticket any, The monitoring and segmentation that allows at the general level is attractive for companies of various business turns I think it is best to make a plan of work with everything that is expected to have about the tool and is very easy to understand and the help is very useful at the time of Confirgurar the information ...
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05/29/19
Oustanding product with rich features
What do you like best? The ability to use ticketing as a source for the knowledgebase. What do you dislike? There are extra comprehensive features that do not apply to my practice. Recommendations to others considering the product: Zoho is a great program that allows tracking of users issues as well as the knowledge base transfer from closed tickets. The setup is very easy as there are walkthrus and customization. I am able to nail down the issues with Zoho and reporting them to my ...
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05/29/19
Great user experience
What do you like best? How easy is to learn and use the solution. Our support team ramped up really quick, and the end users found it easy to use. What do you dislike? so far, so good. Nothing to complain at this time. What problems are you solving with the product? What benefits have you realized? Service desk demand - classification of issues, taxonomy, KB and learned experiences.
05/29/19
Very Straightforward. No Nonsense. Half the price of comparable products
What do you like best? Zoho make several really good products that stand out for their ease of implementation, use and price point. Zoho Desk is one of them. The Pre Sales support has been very good. by both email and phone. The automations are relativity straightforward to implement and very powerful . Views are easy to configure by end users. What do you dislike? While the licensing is cheap compared to other solutions I dont like the fact that you cant apply a certain licence to a ...
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05/29/19
Super
What do you like best? We are using zoho invoice and crm already, so the easy built in integration to connect all the system really helped here What do you dislike? The customization of the chat bubble was not easy What problems are you solving with the product? What benefits have you realized? Support Questions
05/29/19
Covers all our needs with a minimum cost
What do you like best? Many functions in the lower payment tier. Most helpdesks charge you more to give you time tracking or other features. What do you dislike? Customer support is slow. It takes at least 3 days to reply to me when I have questions. What problems are you solving with the product? What benefits have you realized? Tickets from multiple channels, time tracking, multiple contacts per account, feedback widget.
