Zoho Desk Reviews in April 2025: User Ratings, Pros & Cons

Zoho Desk is really smart and easy to use with lots of features

What do you like best? How easy it was to setup and use, the system is very logic in the way everyting is organized What do you dislike? Need longer time to setup and test the features so a longer trial period would be preferable Recommendations to others considering the product: Have someone help you with the process What problems are you solving with the product? What benefits have you realized? Integration so that i can solve all my tickets and task from one place

Best Customer Care Tool

What do you like best? We have been using Zoho Desk for some time and I like it's capabilities. First, its eas6to setup, easy to use and offers best customer care features such as the self-service, live chat, help desk features among others all of which are great. What do you dislike? I have had zero limitations using Zoho Desk. Everything works as expected. Recommendations to others considering the product: Zoho Desk is the best customer care tool and Works well What problems are you ...

The most professional support desk software out there!

What do you like best? The user interface and level of detail, the friendly tips to get jobs done, the communication back and forth with customer service. What do you dislike? It would be great if we could customize the colours of the interface to match our branding colours What problems are you solving with the product? What benefits have you realized? Zoho desk would provide our customers with a reliable, scalable and maintainable support portal. The interface is easy to use and ...

Best Customer Service Software

What do you like best? This is the best customer service software which is so much helpful in handling customer and their issues. Tickets can be generated on this software and which can be assigned to concern team members. It not only support customer services but also support the agents and managers too. Team performance can be improved with the help of this. It helps to handle the customer and also track the real time status of ticket. What do you dislike? There is nothing so to dislike ...

Efficient & Simple

What do you like best? ZohoDesk is easy to use and has streamlined our workflow. We previously used AutoTask, which turned out to be quite cumbersome for our 3-man company to use. What do you dislike? The inability to copy/paste images directly into a ticket or email, or see an entire email chain expanded as default in a ticket. What problems are you solving with the product? What benefits have you realized? Our previous ticketing system caused many headaches in creating and managing ...

Perfect for our needs (Support tickets and customer portal)

What do you like best? How quick it was to set up and get started with it. Most of the default settings were very good and effectively allowed for us to setup and start using the service almost instantaneously. What do you dislike? Some of the options aren't quite where you expect to find them or easy to locate. The customer portal seems to have limited customisation. What problems are you solving with the product? What benefits have you realized? Cleaner management of inboxes and ...

A tool that improves the relationship with our customers every day.

What do you like best? The process to learn to manage Zoho Desk was very short and simple. is available to any user without greater skills with softwares of this type. The interface is very clean. The resources are arranged correctly in the work area. The procedure to trace a ticket is simple. The reports that it contains contain the necessary information. Zoho Desk is an excellent work tool. What do you dislike? Actually there are not many things that I dislike about Zoho Desk. So far it ...

Bonne expérience

What do you like best? Outil intuitif et design qui facilite la gestion d'un service support. What do you dislike? Certaines fonctionnalités sont manquantes. Parfois quelques lenteurs dans la navigation. Recommendations to others considering the product: Yes What problems are you solving with the product? What benefits have you realized? Gain de temps car plus obligé de retraiter les analyses des chiffres. Satisfaction clients car réactivité augmentée.

Great Service of Zoho

What do you like best? Zoho Desk has been a great assist for the startup Transportation company I work for. Zoho provides a web portal to bring in our customer support inquiries and provides an easy-to-manage dashboard to view and respond to customer support inquiries. What do you dislike? Customer enhancements are never done. Zoho API is limited and there are many things you can't do. What problems are you solving with the product? What benefits have you realized? Cost savings and ...

ZohoDesk

What do you like best? ZohoDesk help us alot in following request made from clients of ours, it is really a wonderful tool to handle everything that is coming out of the company. What do you dislike? Every task and request from inside the company is a little more complicated to handle and the way the contacts are created when transferring emails should be improved. Recommendations to others considering the product: BE prepared with your workflows and everything in order to be able to ...