9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3181-3190 out of 4147
06/04/19
Zoho Desk is a full packed customer portal service
What do you like best? Remote Authentication, API and Knowledge Base What do you dislike? It would be better if we can set permission on knowledge base by category. Maybe this is already exists. I need to figure it out Recommendations to others considering the product: Zoho desk is have all the features a customer service should have. We have tested other support portal also but none of them meets our requirements like zoho desk. As a developer, i also like their REST APIs. It is ...
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06/04/19
Ótima ferramenta para gestão de chamados
What do you like best? O que eu considero de melhor na ferramenta é a praticidade de acesso e criação das visualizações e relatórios personalizados. What do you dislike? O que menos me agrada é a parte visual. Sinto falta de separação por cores, o que facilitaria a identificação dos tickets de acordo com a sua relevância. Recommendations to others considering the product: Se aprofundar nas funcionalidades. Num primeiro momento parece ser meio confuso, mas depois é muito fácil trabalhar ...
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06/04/19
Zoho helpdesk
What do you like best? It has excellent functionality and the 3 free users is good What do you dislike? The free license limited to 3 uers keeps on expiring What problems are you solving with the product? What benefits have you realized? Able to report on usage
06/04/19
Helpful
What do you like best? Zoho Desk is another excellent choice for smaller businesses with customer-facing support needs. It's one of the lowest costing solutions we reviewed, yet it sports an excellent feature set and integrates with Zoho's ever-growing list of other app solutions. What do you dislike? he change from free to payment seems a bit high for small businesses but the features are excellent. It is a very complete software. The improvements have been great. The communication ...
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06/03/19
Very streamlined and easy on the eyes
What do you like best? The most convenient aspect of Zoho desk for us is the ability to have remote web sessions that contains remote access. What do you dislike? I dislike that I still encounter issues pulling in data from our accounts in a strange way. Sometimes it pulls in all account info and sometimes not even though it appears both accounts are setup the same way. What problems are you solving with the product? What benefits have you realized? We are solving our customers ...
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06/03/19
Excellent
What do you like best? I like the Zoho Desk,, it is really user-friendly and good looking software, I am just trying it right now but will continue using it. I love it. What do you dislike? Not sure as of now, I Do not have enough time using it. Recommendations to others considering the product: Yes, I do recommend Zoho Desk to others. What problems are you solving with the product? What benefits have you realized? Ticketing System
06/03/19
Full of Features
What do you like best? The flexibility of the Zoho platform What do you dislike? I did not dislike anything on Zoho desk. What problems are you solving with the product? What benefits have you realized? Not much
06/03/19
Exceptional product and value
What do you like best? Simplicity and power. There are a lot of features packed into the product that streamline operations of any department that may need to service the requests coming in either internally from other departments or externally from customers. What do you dislike? No way to mix and match licenses. For example - we need 20 pro licenses for various departments to support each other, but only 3 - 4 licenses for online chat operators to support web site visitors. Under Zoho's ...
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06/02/19
Easy to implement
What do you like best? Zoho Desk is easy to install and configure. What do you dislike? Nothing at all. All the features works very well. What problems are you solving with the product? What benefits have you realized? No ono.
06/02/19
An excellent tool to generate tickets.
What do you like best? What I like the most about Zoho Desk is that it allows us to generate tickets that help us control the order in which we serve our customers and respond to their requirements. It has an intuitive interface that is very easy to use. The training process with this software was relatively short. Allows live chat with our users which provides more feedback with our customers allowing them to feel well cared for. I could also say that it is a fast software that allows to ...
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