9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3171-3180 out of 4147
06/07/19
Bang for the buck.
What do you like best? Seems to be the most full-featured option in its price range. Mobile support it good. What do you dislike? Advanced reporting requires an add-on product What problems are you solving with the product? What benefits have you realized? Managing customer requests. We are a field-service company but with a long established backend office process. This has the right level of detail without interfering with (admittedly somewhat antiquated existing processes.
06/07/19
Zoho Desk has helped us a lot in terms of our relationship with our customers.
What do you like best? Zoho Desk is a simple but very useful software. The interface is friendly. The way in which each ticket is monitored makes it possible for our company to have better control in terms of solving the problems of our customers. You can chat in real time with each client which allows communication to be more fluid. Actually Zoho Desk is very good. What do you dislike? I think a limitation of Zoho Desk is that it does not allow you to configure it in a language other ...
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06/06/19
Powerful, Sandbox, Great Price Point
What do you like best? I have been diving into Zoho and I find that its Blueprint features is by far my favorite. I have built out several workflows for Tier 1, Tier 2 and Tier 3 staff. Each workflow includes different steps. Using this mode our team can provide guided training while a ticket unfolds. Perform this step, then do this. If this is still an issue, escalate. Etc. What do you dislike? I wish we could remove the ticket number from the subject. We are trying to go for a less ...
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06/06/19
Simple to configure with a intuitive interface.
What do you like best? Simple to configure with a intuitive interface. Mail integration is very simple and API is free. What do you dislike? Admin user is also a paying user even if the Admin don't provide support. The admin account should be different to the rest of the accounts like a lite user. What problems are you solving with the product? What benefits have you realized? Deploying a support software to my team.
06/06/19
Smooth and easy
What do you like best? I love workflows and all the customization What do you dislike? Not being able to create tickets from INstagram Recommendations to others considering the product: Do the trail, thank me later : What problems are you solving with the product? What benefits have you realized? Work flow and ease of use. We get more information in one place.
06/06/19
Good
What do you like best? Zoho desk has lots of features. It is great for customer service. What do you dislike? A little difficult to learn. So many features makes it hard. What problems are you solving with the product? What benefits have you realized? Customer issues.
06/05/19
Excellent ticketing solution
What do you like best? We manage our support tickets with our customers and internally with Zoho desk. This is good at all level of access and can be flexible to the core. We combine both the Desk and CRM application from Zoho and this gives a powerful final product with customer engagement to management. What do you dislike? Updates are send or pushed in working hours so if there is any issues in upgraded there is a bottle neck situation. That will not be a problem when it is pushed in ...
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06/05/19
Great for maintaining control and analysis of Incidents
What do you like best? The system offers great features for managing so-called technical support calls, with a friendly and easy-to-use appearance. With its many possibilities of customization it is possible to categorize and create redirects based on the priority and critical degrees of the problem. One thing that greatly facilitated our service process was the creation of call templates, facilitating the opening of known incident types, and in line with preconfigured redirection, reduced ...
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06/05/19
Comprehensive
What do you like best? Free version covers many requirements - flexible subsription plan What do you dislike? Some items not as intuitive as one hopes What problems are you solving with the product? What benefits have you realized? Simplifies issue tracking & change management
06/04/19
First Experience
What do you like best? I liked how menu and design of a website is made. Everything is so easy to understand and I suppose that I will learn it fast. What do you dislike? Everything is nice. I do not think that I would not like something. What problems are you solving with the product? What benefits have you realized? We are currently trying to solve a problem with Repair Service in our company.
