9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3161-3170 out of 4147
06/11/19
So far so good
What do you like best? The ticketing is super easy to use and to train my staff. What do you dislike? I wish that you could add tasks to a calendar What problems are you solving with the product? What benefits have you realized? Our entire service department is run off sticky notes. Not anymore
06/10/19
Best Affordable Help desk For any Startup
What do you like best? Complete help desk, for very affordable price, it has very robust features, I can't imagine using other product which way more expensive What do you dislike? integration with chat with zoho salesIQ can't integrate with telegram or facebook messenger. For telephony the integration partner were not so many for Indonesia country What problems are you solving with the product? What benefits have you realized? managing ticketing from customers and enquiry for sales
06/10/19
Great for customer service
What do you like best? You can instantly know who is answering a given ticket. Detecting conflicts when two or more people are answering the same feature is cool. What do you dislike? Lack of full translation to brazilian portuguese. Setup was not actually straightforward to me. I am not sure how integrating with Zoho CRM is going to be. Recommendations to others considering the product: Please give it a shot. Ask your contributors if they prefer to use it or not. Test all possible ...
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06/09/19
easy help desk
What do you like best? easy help desk software include ticketing system and customer portal What do you dislike? not included assets management and its very recommended to add it What problems are you solving with the product? What benefits have you realized? complete ticketing system all customers to add and track all their tickets
06/09/19
Zoho Experience
What do you like best? It is easy to setup using tutorials and user friendly. What do you dislike? The look and feel of the Zoho desk need to be improved. What problems are you solving with the product? What benefits have you realized? We are using Ticketing system of zoho desk for customer complaints.
06/09/19
Greatest ticketing system out
What do you like best? Zoho is one of the best systems out there, very easy to use. Especially the mobile app that you can download so you can time everything you are doing while you are doing it. What do you dislike? The trial for Zoho I don't think is long enough. What problems are you solving with the product? What benefits have you realized? I'm generally solving IT issues
06/08/19
Moving to Zoho was best move
What do you like best? Alot more flexible than our previous helpdesk. It has a very good UIUX and we really like the additional apps available. What do you dislike? None so far, this is a really great product Recommendations to others considering the product: Definitely worthwhile and the instigating emails from Zoho is a great functionality. What problems are you solving with the product? What benefits have you realized? Alot more flexible than our previous helpdesk, price competitive ...
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06/08/19
Best Support web App
What do you like best? its easy to managae, to control and have a fluent design What do you dislike? the access to the app and to the admin are diferent links. What problems are you solving with the product? What benefits have you realized? Control of Q&A and support desk
06/07/19
Best solution for our help desk
What do you like best? Zoho Desk is the best solution we have ever you used for our help desk. We have used other cloud solutions before to manage our help desk but Zoho Desk is far better than all of others. What do you dislike? It is really hard to find anything negative about Zoho Desk because it is easy to implement in minutes and made our life easy. What problems are you solving with the product? What benefits have you realized? We follow and manage client requests and claims with ...
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06/07/19
Affordable ticketing system for small businesses
What do you like best? Customizing desk for my company was easy and intuitive What do you dislike? there are too many tabs when filling out a ticket. Having different layout view options would improve how a technician uses the ticketing tool Recommendations to others considering the product: Zoho Desk was perfect for my small MSP, helping me to keep up to day with the daily support needs of my clients. It ensures that no issues ever gets missed. What problems are you solving with the ...
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