Zoho Desk Reviews in April 2025: User Ratings, Pros & Cons

User Friendly

What do you like best? Easy to integrate, User friendly interface. What do you dislike? Little High cost, Email auto response on tickets is required Recommendations to others considering the product: Best Option available for quick implementation with no hassles What problems are you solving with the product? What benefits have you realized? Mitigate escalations, Customer satisfaction monitored

Simple y Completo

What do you like best? Es un producto muy agil, simple pero a la vez muy completo. Es el que elegimos para dar soporte a nuestros usuarios. What do you dislike? Al igual que la mayoria de las soluciones de este tipo, no permite asociar a un cliente a mas de una cuenta diferente. What problems are you solving with the product? What benefits have you realized? Claridad de uso, recibo los tickets por mail y se cargan en el sistema automaticamente. Comunicacion entre los agentes muy ...

With Zoho Desk we improve every day the relationship with our clients.

What do you like best? Zoho Desk has an intuitive interface that allows any newbie to handle it quickly. This software has made us increase our productivity exponentially. The statistical reports and the general analysis of this software is extraordinary. It is synchronized very well with other applications. We have been able to interconnect with our customers via chat, email and via telephone thanks to the innovative ticket mechanism. What do you dislike? De Zoho Desk would improve its ...

Their support was really helpful

What do you like best? I had to evaluate ZOHO Desk for our company, so I signed up for the trial. There were some issues with the Salesforce integration, but their support was really quick to solve it, and I was able to test their service. What do you dislike? The Salesforce & Zoho Desk integration is not complete enough. Account & Contact synchronization should be extended with case synchronization. What problems are you solving with the product? What benefits have you realized? Zoho ...

Awesome way to connect!

What do you like best? I loved that it was so easy to send messages and connect with the people that I work with. At work, we use Zoho desk a lot to send tickets out to each other and it helps work be more efficient. What do you dislike? I dislike that it is a little difficult to find a past ticket. Recommendations to others considering the product: The recommendation that I have would be that the response from the support team is a bit on the slow side. The great thing about Zoho is ...

Great product, easy to customize

What do you like best? Ease of customization and departments was amazing. Gave us the flexibility to create a workflow that worked for our small company. What do you dislike? The helpdesk portal seems to be very basic and not highly customizable without extensive css coding. What problems are you solving with the product? What benefits have you realized? Simply needed to get emails of of our inboxes and into a system we could track the conversation and the tasks for each request.

Ticket management

What do you like best? It is convenient to keep track of due tickets. That helps us make sure we address each customer query. What do you dislike? It is slow. I wish it is faster. But it does the job. What problems are you solving with the product? What benefits have you realized? We use Zoho to help our customers with their travel itinerary. The best benefits that we have realized so far are in making sure we address every customer's request quickly and efficiently by integrating with ...

Great help for a start up business

What do you like best? Zoho desk is the best tool around! It allows me to share FAQs with people and see the support tickets with one login. It saves time, allows communication, and helps my users save time as well. What do you dislike? I have not found a downside of Zoho Desk yet. What problems are you solving with the product? What benefits have you realized? Zoho desk has saved time, frustration, and has saved me money. Other compatible software is more expensive and lacks many of the ...

An integral aspect of the Zoho Suite

What do you like best? The ability to automate workflow, specifically, emails sent when a response is received from a webform What do you dislike? Some of the training is outdated, and could use a bit of refreshment, but other than that, there hasn't been much that we've ran into that is a hinderance Recommendations to others considering the product: Decide how valuable the ZOHO CRM system is to your organization. If it's vital, then ZOHO Desk is a no-brainer What problems are you ...

Good & free Customer Support

What do you like best? We only use it for email support and are very happy with it. What do you dislike? I haven't used any other helpdesk systems yet and am currently very comfortable with the features. What problems are you solving with the product? What benefits have you realized? With the system we can handle our Support requests a lot better than with standard email clients.