9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 3141-3150 out of 4147
06/18/19
Helpdesk
What do you like best? The Web forms easy deployment and use to be the primary channel of comunication for the customer What do you dislike? The length it takes to send a customer invite, the first ticket registration arrives before the customer is registered on the portal What problems are you solving with the product? What benefits have you realized? Reliable help desk
06/18/19
Powerful, but finnicky to set up
What do you like best? Automatic ticket creation, live agent status What do you dislike? Confusing setup for automation, social integrations unreliable What problems are you solving with the product? What benefits have you realized? Multiple agents working on same inbox was difficult, much better flow for working with multiple staff
06/18/19
Best Fit
What do you like best? Compliance with the ITIL service desk framework What do you dislike? I currently dislike Nothing as i have not yet had a full grasp of the System , we need additional time What problems are you solving with the product? What benefits have you realized? We currently deploy Zoho Desk to resolve staff incidences on our IT/Business infrastructure
06/18/19
Easy and Well Designed
What do you like best? Zoho Desk Provides a very nice interface for any one to adapt What do you dislike? The free version is apperatnly not free neither its mentioned that its not free forever. It was a little deciving for me but it s good software. What problems are you solving with the product? What benefits have you realized? It has made tracking of our internal complaints very easy. Much better than using emails.
06/17/19
Cloud Based Help Desk
What do you like best? Zoho Desk offering for cloud based help desk is a valuable tool for SMB's. The ability to access help desk tickets and begin remote assist via Zoho Assist from any device is a bonus. What do you dislike? The downside would be if Zoho Desk were to ever incur an outage (as with any SAAS offering, there is no on-prem sync service to maintain usage to Zoho Desk. What problems are you solving with the product? What benefits have you realized? Currently in testing phase ...
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06/14/19
The software that allows me to interact with my clients.
What do you like best? I really like this system because it allows me to plan and then be able to impart the respective instructions to all my staff, in order to maximize the work and with it the productivity in general. In addition Zoho is able to offer me a practical interface, and very friendly thing that has been very useful, since it has not had a strong resistance to change, which is often seen in many companies when they implement a new program. In addition I can not hide my taste ...
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06/14/19
Zoho Desk
What do you like best? Primarily the customization, allows me to make things function the way I want without a zillion complicated steps. What do you dislike? The difference between teams and departments is a bit unclear, I initially set up teams for each of the departments here, then later realized there was a Departments section. What problems are you solving with the product? What benefits have you realized? With the email ticketing feature of zoho desk we have taken out the web ...
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06/14/19
A Review on Zoho Desk
What do you like best? The best thing about the Zoho Desk is that it allows you to communicate with your customers and know what they have to say about your services. In case the customers has an issue or needs some research information the information can be sent to them via mail. It also allows the user to rate the services they have been offered. What do you dislike? The only thing that i dislike about the software is that it does not allow you to retrieve a message unless the visitor ...
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06/13/19
Great system to use for any startup.
What do you like best? Very easy to use, we like how it can integrate into other solutions for our company, and we have been able to learn and bring ourselves up must more quickly than we had planned. What do you dislike? The site can be tricky to use on some elements that we need to manage customer engagement and other features. Recommendations to others considering the product: Make sure you spend as much time using the trail. What problems are you solving with the product? What ...
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06/13/19
Awsome tool.
What do you like best? Zoho allows our organization to track and note the reoccurring and new challenges (IT issues that we face in our environment on a day to day basis. What do you dislike? I haven't use the product long enough to list any outstanding dislikes. However, the one thing that jumps out at me is/was a few quirks that I ran into during the initial set up of Zoho desk. What problems are you solving with the product? What benefits have you realized? IT ticketing and ...
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