Zoho Desk Reviews in April 2025: User Ratings, Pros & Cons

Zoho has been a great asset to our company, which is a startup

What do you like best? It is very user friendly and easy to understand What do you dislike? Not sure I have anything to dislike yet. I have used Zoho during the set up period in our company. I will be able to give a better review once I use it a little more What problems are you solving with the product? What benefits have you realized? Zoho has allowed us set up our helpdesk which begins full operation in one week

Zoho Desk - One of the best help desk software

What do you like best? Most productive package in reasonable pricing and great customer support. What do you dislike? Nothing as such so far. It would be great if simple things are more easily accessible. Recommendations to others considering the product: Powerful reliable product on reasonable pricing with great support. What problems are you solving with the product? What benefits have you realized? Track support ticket & Reply to the client at one tap. On combining with other ...

Uno strumento facile, immediato e molto utile

What do you like best? Uno strumento molto utile per gestire le richieste di informazioni e l'assistenza clienti. Zoho Desk sostituisce numerose comunicazioni fuorvianti in un'unica potente piattaforma. What do you dislike? A volte l'interfaccia e il funzionamento potrebbero essere un po 'complicati. Se solo ci fossero istruzioni più utili per i lavoratori ordinari senza la necessità di chiamare il team di supporto. What problems are you solving with the product? What benefits have you ...

Very Nice tools and well coordinated actıons

What do you like best? CRM and the DOHO desk tool is usefull for bussiness to follow web chats. Thats we recommned it for all travel merket workers What do you dislike? Its some time have too mnay tools and its hard to understand how all works properly. Educatıon tools are in English that our main tong is Turkish Recommendations to others considering the product: I SHALL KEEP TRYİNG FOR A WHİLE for more then we shall understand at final how we go on or not What problems are you solving ...

Excellent program to generate tickets and provide assistance to our customers.

What do you like best? It offers an unbeatable system for generating virtual tickets that allow us to better organize the way we serve our customers. It offers a detailed analytics about our activity through this software. Its interface is simple so that anyone can handle it quickly. It's cheap and has a trial version. I can access it from any device, be it a table, a desktop computer or a smartphone. What do you dislike? Zoho Desk does not allow us to change the name of the company once ...

Extremely user friendly helpdesk system

What do you like best? The initial pricepoint, along with the bevy of available features in each plan, is well worth it for such a user friendly system to boot. What do you dislike? There is not much to dislike about the system, besides perhaps the complexity offered by some more mature helpdesk systems. What problems are you solving with the product? What benefits have you realized? We have seen immediate needs solved by the ease of use and reporting capabilities.

Intuitive UI design

What do you like best? As a manager, i like the ticket views where you can see different type of ticket's status. I also like the way Zoho collect rating after we closed the ticket. Very simple. What do you dislike? so far i found that i couldn't get the reported that i wanted from the zoho desk. perhaps i need to check further if we could do customised report. What problems are you solving with the product? What benefits have you realized? our challenge so far is to collect rating from ...

Zoho for Product Design Helpdesk

What do you like best? Great customization options and there is a lot pf options for ticket logging via web etc. What do you dislike? Some fields are non-editable and it would be good to be able to rename them at least What problems are you solving with the product? What benefits have you realized? Logging all design jobs via an online portal and managing team of designers through it.

Fully customizable experience

What do you like best? The possibility to customize your ticket fields really helps, furthermore the synchronization between Zoho Desk and CRM is great What do you dislike? Not all fields are customizable in the way I would prefere it, for example I can connect a Ticket with a Product from CRM but I cannot connect the ticket with a Company in my CRM system What problems are you solving with the product? What benefits have you realized? Using it for Customer Support as well as CRM. ...

Simple to set up and deploy with a very competitive pricing strategy

What do you like best? Simple, almost instant set up and the ability to collect multiple email threads within the same ticket are some of the most useful functions that Zoho Desk provides. It offers a wide variety of integrations, and automations setup is not overly involved. What do you dislike? Canned responses don't allow for placeholder text, and there are some limitations on the amount of automations available, even on the Enterprise pricing plan. Dynamic fields are still not ...