9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1291-1300 out of 4147
AU
Anonymous User
07/27/22
"Onestop solution for your Helpdesk"
What do you like best about Zoho Desk? It's very helpful for tracking tickets and for publishing Articles What do you dislike about Zoho Desk?
AU
Anonymous User
07/27/22
"Zoho Helps Startup Businesses to Grow"
What do you like best about Zoho Desk? I like the free trial option to configure Zoho Desk services for a startup business to use with Zoho forms. I was able to connect the 2 services into a single product.
AU
Anonymous User
07/27/22
"So far the best ticketing tool tested and worked on among the industry."
What do you like best about Zoho Desk? Best would be the department sharing feature we have within, makes our tasks hassle free What do you dislike about Zoho Desk?
DT
Danijel T
07/27/22
"Still testing"
What do you like best about Zoho Desk? Clarity of usage an simplicity. Its wery easy for a customer suport agent to have every open Issue in sight and to be able to plan ahead, also quite nice pricing for a smaller team.
JF
José F
07/26/22
"One of the best Service Desk tool"
What do you like best about Zoho Desk? The easy and simple way to set up and provide a fast way to integrate into the production is simple and beautiful. What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/22
"Great Helpdesk"
What do you like best about Zoho Desk? The free tier includes so many important features, also the pricing is not so high so that's great <3 What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/22
"Zoho puts everything In order"
What do you like best about Zoho Desk? 1. The ticketing System. 2. The ease of use.
AU
Anonymous User
07/26/22
"Good System for IT Pro"
What do you like best about Zoho Desk? I like how it can organize and categorize the tickets that I receive that are sent in from another email. What do you dislike about Zoho Desk?
AU
Anonymous User
07/26/22
"Best bang for your buck for ticket management"
What do you like best about Zoho Desk? The best thing about Zoho Desk is how highly configurable it is. You can easily set up your own fields and field requirements, products, workflows, etc. I have worked with 2 help desk software systems before moving to Zoho Desk, and especially considering how inexpensive it is compared to premium software, it is the most efficient software we've used. Some of my favorite features for it are:
LR
Lucian R
07/26/22
"Great Platform"
What do you like best about Zoho Desk? I like the Ticketing System, it helps us manage requests bettter. What do you dislike about Zoho Desk?
