9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1201-1210 out of 4147
PD
Phila D
09/07/22
"Zoho Desk Review from Eswatini Communications Commission"
What do you like best about Zoho Desk? The customer portal is what I enjoy, best , it centralises my customer data . I appreciate the knowledge base so i can collect all my customer needs
PB
Phil B
09/07/22
"Works well for most CRM functions."
What do you like best about Zoho Desk? Very detailed and granular. You can create fields, task lists and more via marketplace apps. HR onboarding seems to be pretty smooth when you combine the lists with tickets. The automation part is pretty cool as well.
AU
Anonymous User
09/07/22
"Great Product"
What do you like best about Zoho Desk? Intuitive and reliable. Helps me stay organized. What do you dislike about Zoho Desk?
AS
Alexandre S
09/06/22
"very complete application, with many useful tools"
What do you like best about Zoho Desk? the ticket system is very efficient. I liked the automated emails and the custom templates. It was very simple to set up and use.
AU
Anonymous User
09/06/22
"Zoho desk is an excellent alternative to other support CRMs"
What do you like best about Zoho Desk? Eas of use, price, flexability and the ability to add as many features as we need. The system also implements with dev ops and other external services well.
AU
Anonymous User
09/06/22
"Zoho desk is an excellent alternative to other support CRMs"
What do you like best about Zoho Desk? Eas of use, price, flexability and the ability to add as many features as we need. The system also implements with dev ops and other external services well.
AS
Alexandre S
09/06/22
"very complete application, with many useful tools"
What do you like best about Zoho Desk? the ticket system is very efficient. I liked the automated emails and the custom templates. It was very simple to set up and use.
AU
Anonymous User
09/06/22
"Zoho desk is the best tool for FAQs"
What do you like best about Zoho Desk? Zoho desk is easy to use, a powerful tool to manage FAQs. What do you dislike about Zoho Desk?
KJ
Kevin J
09/06/22
"Zoho Desk, so far, is a very capable and flexible help desk system."
What do you like best about Zoho Desk? Affordable, flexible, and intuitive. The reporting features are well done. The workflow and overall capabilities of the platform are a huge step above our previous CRM and helpdesk.
AU
Anonymous User
09/06/22
"Using zoho apps for everything! It's amazing"
What do you like best about Zoho Desk? Zoho desk helps me basically collaborate with my company regarding open jobs and it makes life much easier What do you dislike about Zoho Desk?
