9.7
Spot Score
Efficient support for all your business needs.
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Starts from $7/user/month when yearly
Zoho Desk is a highly efficient help desk solution that streamlines customer support with its AI-driven automation, multi-channel capabilities, and seamless integrations. I find its smart ticketing system and self-service portal particularly valuable in improving efficiency and reducing agent workload. The platform’s advanced analytics provide actionable insights ...Read more
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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AU
Anonymous User
09/09/22
"very useful tool"
What do you like best about Zoho Desk? I think the most helpful is that It is possible to personalize fields. I appreciate that What do you dislike about Zoho Desk?
AU
Anonymous User
09/08/22
"Zoho desk is an exhaustive application"
What do you like best about Zoho Desk? The community feature is beneficial, and the ability to manage support tickets in many ways is excellent. I am yet to explore the features and am excited about it.
AL
Alejandro L
09/08/22
"Easy to use and set up"
What do you like best about Zoho Desk? Variety of Reports, which show us the most important activities that our associates do with the costumers. What do you dislike about Zoho Desk?
AU
Anonymous User
09/08/22
"Zoho desk is an exhaustive application"
What do you like best about Zoho Desk? The community feature is beneficial, and the ability to manage support tickets in many ways is excellent. I am yet to explore the features and am excited about it.
AL
Alejandro L
09/08/22
"Easy to use and set up"
What do you like best about Zoho Desk? Variety of Reports, which show us the most important activities that our associates do with the costumers. What do you dislike about Zoho Desk?
AU
Anonymous User
09/08/22
"Shortly - Deluge is great, would help to get more detailed documentation on it."
What do you like best about Zoho Desk? The ability to reply from the emails ticket was sent to. The scripting (i'm a coder)
JL
James L
09/07/22
"Delightful"
What do you like best about Zoho Desk? The system is very fast. It provides the IT team with a powerful tool to record customer issues. What do you dislike about Zoho Desk?
JL
James L
09/07/22
"Delightful"
What do you like best about Zoho Desk? The system is very fast. It provides the IT team with a powerful tool to record customer issues. What do you dislike about Zoho Desk?
AU
Anonymous User
09/07/22
"Pienso que el software cumple con nuestras espectativas de servicio"
What do you like best about Zoho Desk? El control de todas las interacciones que tenemos con los clientes, seguimiento a las series a los numeros de parte. Es importante poder dar respuesta en tiempo y forma
AU
Anonymous User
09/07/22
"So far so good! Scheduling a demo was easy and the software seems intuitive."
What do you like best about Zoho Desk? Ease of use - The settings are pretty self-explanatory, and setting up a demo didn't require three phone calls like it did for some other software we were looking at.
