Zoho ContactManager Reviews in January 2025: User Ratings, Pros & Cons

It's got some useful features

PROS & CONS What are the best aspects of this product? The thing that I like about this tool is how streamlined and simple it is. It is very user-friendly and has made it easier for us not just to follow up with clients, but also to monitor interactions with businesses that could be our partners in the future. It's been a great help in achieving our goals. What aspects are problematic or could work better? One thing that I think they can add to future versions is giving managers the ...

The best of its kind

PROS & CONS What are the best aspects of this product? I like how this has made it easy to disseminate information such as company contacts with the rest of the team. What aspects are problematic or could work better? I'm trying to think of any complaints I may have, but this has stood up to all the challenges we've thrown up against it and I have to say that it's a great tool. What specific problems in your company were solved by this product? This tool has been great at improving ...

I can do my job in minutes

PROS & CONS What are the best aspects of this product? I appreciate how this tool has empowered us and made it easier to monitor clients and customers whether they are existing ones or ones that we want to acquire in the future. What aspects are problematic or could work better? I do have to admit that it can get a little overwhelming to deal with the number of suites provided, but I was helped out on this by their great customer support team. What specific problems in your company ...

Affordable tool for contact management

PROS & CONS What are the best aspects of this product? For me, the best thing about this tool is how affordable it is. For the price you pay for it, you get the same services as other similar but pricier tools. The fact that it easily integrates with your existing infrastructure makes the price even more worth it. What aspects are problematic or could work better? I do wish that this tool's user interface stood out more. Currently, it looks like the interface of other similar services ...

Works well at managing contacts

PROS & CONS What are the best aspects of this product? I love how easily and quickly this tool integrated with our existing IT infrastructure. It is also to distinguish different contact groups with this tool and has not caused any confusion among the team. What aspects are problematic or could work better? In future versions of this tool, I would like an auto-note option on an account's profile page. I think the current note function is pretty redundant and sometimes confusing. What ...

Simple and easy to use

PROS & CONS What are the best aspects of this product? I can't stress enough how much I love the user-friendliness of this tool. And on top of that, it works robustly and I have a variety of options to choose from. What aspects are problematic or could work better? Honestly, since it gives me everything that I need from it, I can't think of anything to complain about. What specific problems in your company were solved by this product? This has made our work process move much more ...

Worth the price

PROS & CONS What are the best aspects of this product? I found this tool to be user-friendly and I didn't have to deal with a steep learning curve when trying to get the hang of it. While I do admit it that it's not as powerful as other CRM systems, those other CRM systems were just often too complicated to effectively use. I also appreciate how much I get with just one payment. It's affordable and comes with features that make the price worth it. For instance, I can contact customers ...

Database management is now easier

PROS & CONS What are the best aspects of this product? I have to say that this is better than Excel. Thanks to this tool, our team can have multiple users access and update data. All of the information can also be found in a single location, so it is so much easier to find it when needed. What aspects are problematic or could work better? I think the tool could work much more effectively if some pages didn't take too long to load. There are times when I can't see duplicates, as well as ...

Simple and works well with our business

PROS & CONS What are the best aspects of this product? I can't emphasis how simple and easy to use this system is. What I like the most about it is there isn't much difference from the experience on the browser and the experience using the mobile app version of this tool. That's something that I wish other companies thought more about. What aspects are problematic or could work better? Right now I honestly can't think of anything that I can complain about. What specific problems in ...

The sync with Gmail is great

PROS & CONS What are the best aspects of this product? The thing that I like the most about this tool is how easy it was to import my Gmail contacts. Setting it up was so quick and easy that it felt like it was up and running in no time. Exporting contacts to other connected suites was also easy to do. What aspects are problematic or could work better? The merging feature can use some improvement. I have several duplicate contacts and it would be great if a future version would have a ...