8.9
Spot Score
Revolutionize your customer service experience.
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Starts from $109/User/Month
ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring employees' call handling. The software's call tracking, recording capabilities, and remote accessibility have been highlighted as significant strengths. The user-friendly ...Read more
Automated detection of phone number country codes enhances convenience and efficiency.
Easy access and navigation through different options in the apps, improving user experience.
Excellent call tracking and recording capabilities contribute to operational efficiency.
User-friendly interface and design with continuous improvement efforts for better usability.
Occasional system freezes causing delays in operation.
Automatic logging out after page refresh affecting user experience.
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Showing 31-33 out of 33
EE
Ethar E
03/01/20
"FeedBack"
What do you like best about ZIWO? i like the fact that , it makes the calls feel so live like it's through networking directly & not through an app, i like the fact that it hold into the calls if any IT issues showed up , I like the sound quality & the simplicity of it's programming What do you dislike about ZIWO? i dislike the latency in receiving the changes when it freezes sometimes *latency* it really gets on my nerves when it comes to taking more than the proper timing to load . What ...
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NP
Nathan P
02/29/20
"Excellent service"
What do you like best about ZIWO? It is incredibly easy to use and to modify to best fit what you need from it. What do you dislike about ZIWO? There were a couple of things I disliked when we first started using it but those have all been ironed out over time so in short, there is nothing at the moment that I dislike Recommendations to others considering ZIWO: When you first sign up it will be daunting as there are so many options but learning them is a breeze and is there to help you ...
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AB
Akshay B
01/15/20
"ZIWO"
What do you like best about ZIWO? User friendly and very fun too use and makes life eaiser What do you dislike about ZIWO? there is a delay on the travel time of the sound by 2-3 secs. What problems is ZIWO solving and how is that benefiting you? we are using it for customer service
