ZIWO Reviews in April 2025: User Ratings, Pros & Cons

"Relief for call center managers"

What do you like best about ZIWO? I like that you can listen to the past calls by the same caller even if you were not the initial receiver What do you dislike about ZIWO? Switching from break to available. If you do this without refreshing the app, you'll still show on Break, but you'll be able to receive calls. Recommendations to others considering ZIWO: It's a start up and they are always improving. Just work with them and give reviews What problems is ZIWO solving and how is that ...

"Effectiveness of Ziwo for call center agents"

What do you like best about ZIWO? I like the call recording option best for Ziwo. Calls recordings are immediately available for your listening after the call is terminated What do you dislike about ZIWO? All features on the software are useful, but if the software can work well even with poor internet connection. What problems is ZIWO solving and how is that benefiting you? I am solving ride-hailing complaints on usage and registration. Ziwo has provided easy access for clients to agents.

"Ziwo"

What do you like best about ZIWO? Ziwo is very modern and friendly to use Provides us with more data on the agents e.g call recordings There is someone always ready to help us when something not working. What do you dislike about ZIWO? nothing at the moment, always get help instantly from their customer support whenever we need help. Recommendations to others considering ZIWO: This is a great service, easy to use. l highly recommend it. What problems is ZIWO solving and how is that ...

"Ziwo app"

What do you like best about ZIWO? Quick and easy to use I really recommend it for business What do you dislike about ZIWO? nothing the app is being followed to improve it Recommendations to others considering ZIWO: it'll be the useful app to support your business What problems is ZIWO solving and how is that benefiting you? I'm using it to call the clients and it's really easy to use and effective

"Great, user friendly service"

What do you like best about ZIWO? User friendly, everything is clear and you don’t even need demo or training to use it What do you dislike about ZIWO? I usually get auto logged out which affects the business What problems is ZIWO solving and how is that benefiting you? Easily communicate with our clients which ease our business process

"Brilliant product, fantastic service,"

What do you like best? 1) Brilliant service, easy to use, great customer service team on board also to help you. Highly recommend!!! 2) Easy to use - good interface, clear buttons and icons 3) All calls are recorded and easy to find What do you dislike? Cons: That you cant copy and paste a number easily from a document or the web - or even click on a number in another window and have the application open directly would be good. Also we cant save the numbers so you have to serch for a ...

"Ziwo is convenient to use."

What do you like best about ZIWO? I like best to Ziwo is its functionality. What do you dislike about ZIWO? The call get dropped every 30 minutes you are online. What problems is ZIWO solving and how is that benefiting you? I am working from home and because of Ziwo I can contact my clients.

"Ziwo is convenient to use."

What do you like best? I like best to Ziwo is its functionality. What do you dislike? The call get dropped every 30 minutes you are online. What problems are you solving with the product? What benefits have you realized? I am working from home and because of Ziwo I can contact my clients.

"Performance Review"

What do you like best about ZIWO? How it works and how the Management do their job whenever we have an inquiry. I can also easily check and do the analysis as it provides all you need. What do you dislike about ZIWO? No ACW per agents it should have like that. What problems is ZIWO solving and how is that benefiting you? It is solving my Manpower Analysis as I can easily track the report and also, if we have an issue Management are always there to assist.

"Performance Review"

What do you like best? How it works and how the Management do their job whenever we have an inquiry. I can also easily check and do the analysis as it provides all you need. What do you dislike? No ACW per agents it should have like that. What problems are you solving with the product? What benefits have you realized? It is solving my Manpower Analysis as I can easily track the report and also, if we have an issue Management are always there to assist.