ZIWO

"Performance Review"

What do you like best? How it works and how the Management do their job whenever we have an inquiry. I can also easily check and do the analysis as it provides all you need. What do you dislike? No ACW per agents it should have like that. What problems are you solving with the product? What benefits have you realized? It is solving my Manpower Analysis as I can easily track the report and also, if we have an issue Management are always there to assist.

"Excellent service"

What do you like best about ZIWO? It is incredibly easy to use and to modify to best fit what you need from it. What do you dislike about ZIWO? There were a couple of things I disliked when we first started using it but those have all been ironed out over time so in short, there is nothing at the moment that I dislike Recommendations to others considering ZIWO: When you first sign up it will be daunting as there are so many options but learning them is a breeze and is there to help you ...

"Ziwo feedback"

What do you like best about ZIWO? Ease of process and accessing different options on the apps. What do you dislike about ZIWO? Dashboard and the arrangement can be improved. What problems is ZIWO solving and how is that benefiting you? its convenient to monitor employees and helping them with call handling.

"Ziwo made my working experience a smooth and easy one"

What do you like best about ZIWO? The easy way of using its functions. The beautiful design and the user interface. I like that Ziwo developers always try to improve Ziwo and make it better and better What do you dislike about ZIWO? I can almost say nothing. I feel it is in the best shape possible. Recommendations to others considering ZIWO: It is easy and friendly and effective. Using the website and also the app made my work experience become much better. Ziwo has it all as a virtual ...

"Effectiveness of Ziwo for call center agents"

What do you like best about ZIWO? I like the call recording option best for Ziwo. Calls recordings are immediately available for your listening after the call is terminated What do you dislike about ZIWO? All features on the software are useful, but if the software can work well even with poor internet connection. What problems is ZIWO solving and how is that benefiting you? I am solving ride-hailing complaints on usage and registration. Ziwo has provided easy access for clients to agents.

"Great, user friendly service"

What do you like best about ZIWO? User friendly, everything is clear and you don’t even need demo or training to use it What do you dislike about ZIWO? I usually get auto logged out which affects the business What problems is ZIWO solving and how is that benefiting you? Easily communicate with our clients which ease our business process

"Brilliant product, fantastic service,"

What do you like best? 1) Brilliant service, easy to use, great customer service team on board also to help you. Highly recommend!!! 2) Easy to use - good interface, clear buttons and icons 3) All calls are recorded and easy to find What do you dislike? Cons: That you cant copy and paste a number easily from a document or the web - or even click on a number in another window and have the application open directly would be good. Also we cant save the numbers so you have to serch for a ...

"FeedBack"

What do you like best about ZIWO? i like the fact that , it makes the calls feel so live like it's through networking directly & not through an app, i like the fact that it hold into the calls if any IT issues showed up , I like the sound quality & the simplicity of it's programming What do you dislike about ZIWO? i dislike the latency in receiving the changes when it freezes sometimes *latency* it really gets on my nerves when it comes to taking more than the proper timing to load . What ...

"Relief for call center managers"

What do you like best about ZIWO? I like that you can listen to the past calls by the same caller even if you were not the initial receiver What do you dislike about ZIWO? Switching from break to available. If you do this without refreshing the app, you'll still show on Break, but you'll be able to receive calls. Recommendations to others considering ZIWO: It's a start up and they are always improving. Just work with them and give reviews What problems is ZIWO solving and how is that ...

"Ziwo is convenient to use."

What do you like best about ZIWO? I like best to Ziwo is its functionality. What do you dislike about ZIWO? The call get dropped every 30 minutes you are online. What problems is ZIWO solving and how is that benefiting you? I am working from home and because of Ziwo I can contact my clients.