Zenoti

Decent Program

What do you like best? That i can be viewed from a computer or a phone What do you dislike? That some of the features are more difficult to use when used from a phone What problems are you solving with the product? What benefits have you realized? Scheduling

Decent Program

What do you like best? That i can be viewed from a computer or a phone What do you dislike? That some of the features are more difficult to use when used from a phone What business problems are you solving with the product? What benefits have you realized? Scheduling

A lot of changes!

What do you like best? Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. What do you dislike? Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! What problems are you solving with the product? What benefits have you realized? Great customer service ...

A lot of changes!

What do you like best? Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. What do you dislike? Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! What problems are you solving with the product? What benefits have you realized? Great customer ...

Zenoti User experience

What do you like best? The customer service experience is always pleasant, and fast. Fast response time so we don't have to keep our customers waiting long What do you dislike? Too many steps to check out products and close payments, having to select a printer every time you're printing a receipt, it should just print automatically when you select cc complete or close. Have to exit these screens twice, makes the process a lot slower, the customer always notices this. What ...

Zenoti User experience

What do you like best? The customer service experience is always pleasant, and fast. Fast response time so we don't have to keep our customers waiting long What do you dislike? Too many steps to check out products and close payments, having to select a printer every time you're printing a receipt, it should just print automatically when you select cc complete or close. Have to exit these screens twice, makes the process a lot slower, the customer always notices this. What business ...

TAKE A MAJOR PAUSE BEFORE SIGNING WITH ZENOTI

PROS & CONS What are the best aspects of this product? We first looked a Zenoti as we are a Canadian Franchise company and were scaling to the US. Our previous system was booker and we were looking to minimize some of the issues that we were facing with Booker. The owner D took us through a glamourous view of the system with alot of the functionality that was not in place. We were sold on stripe royalties, stripe payments for staff, and online shop etc. None of this is in place in the ...

Zenoti Has Potential But...

What do you like best? I like that Zenoti is supposed to be a one-stop office system. Scheduling, invoicing, charting, phone/email/text options, online booking, etc. What do you dislike? Although Zenoti has great potential, it has been far from the system we were promised. There have been multiple technical issues with scheduling, invoicing, and codes not working. Customer service is based in India, so sometimes response time is delayed or never responded too. Recommendations to ...

Not likely to recommend

What do you like best? Honestly nothing. I’ve used other software that was older and had better functionality What do you dislike? The software can be more user friendly and the support staff can be more accommodating What problems are you solving with the product? What benefits have you realized? I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions

Not likely to recommend

What do you like best? Honestly nothing. I’ve used other software that was older and had better functionality What do you dislike? The software can be more user friendly and the support staff can be more accommodating What business problems are you solving with the product? What benefits have you realized? I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions