8.5
Spot Score
Efficiently manage your salon, effortlessly.
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Zenoti offers custom pricing plan
Zenoti is a comprehensive salon management solution that offers a seamless user experience for businesses in the beauty and wellness industry. The standout feature of Zenoti is its exceptional customer support, with users consistently praising the prompt and helpful assistance provided by their support team. This level of support instills confidence in users and ...Read more
Accessible and responsive support team available for assistance.
User-friendly interface and easy to learn, with excellent live support.
Robust search function and reliable database for client information.
Efficient for tracking bookings, appointments, and payroll.
Occasional glitches and bugs that need fixing.
Some complexity in the interface, requiring time to understand fully.
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G
Gunnar
09/12/19
The support staff is always accessible.
PROS & CONS What are the best aspects of this product? I love how accessible their support team is. I can easily reach out to them whenever I have questions. Clients can be easily checked out too. What aspects are problematic or could work better? I’m still in the process of learning the quirks of Zenoti. As such, everything right now seems intimidating for a beginner like me. What specific problems in your company were solved by this product? This has improved our work-process ...
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CI
Consultant in Medical Practice
09/10/19
Zenoti Has Potential But...
What do you like best? I like that Zenoti is supposed to be a one-stop office system. Scheduling, invoicing, charting, phone/email/text options, online booking, etc. What do you dislike? Although Zenoti has great potential, it has been far from the system we were promised. There have been multiple technical issues with scheduling, invoicing, and codes not working. Customer service is based in India, so sometimes response time is delayed or never responded too. Recommendations to ...
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AI
Administrator in Retail
09/03/19
Easy to use, always at your fingertips
What do you like best? The ability to have the app on my phone, the ease of use and the fact that all locations can be merged into one app. What do you dislike? The checkout process and pulling data for reports and statistics. What problems are you solving with the product? What benefits have you realized? Booking errors and working more effectively to solve problems quickly as zenoti stores all information needed in one place
R
Raven
08/26/19
Very impressive. It can handle mass bookings.
PROS & CONS What are the best aspects of this product? Not only does this make our files more accessible, but they have an awesome support team too! What aspects are problematic or could work better? We have to constantly re-learn the app because of the continuous updates that it gets. What specific problems in your company were solved by this product? We use this to handle bulk appointment bookings. Are you a current user of this product? No
06/19/19
A lot of changes!
What do you like best? Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. What do you dislike? Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! What problems are you solving with the product? What benefits have you realized? Great customer service ...
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AI
Administrator in Hospital & Health Care
06/19/19
A lot of changes!
What do you like best? Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. What do you dislike? Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! What problems are you solving with the product? What benefits have you realized? Great customer ...
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12/26/18
We used to use a scheduling service called INET and Zenoti has simplified our day to day.
What do you like best? The simplicity of learning/teaching the software. Scheduling appointments as well as tracking data has never been easier What do you dislike? No major complaints other than it glitching here and there and having weird issues with a easy but not obvious fix. Recommendations to others considering the product I would defiantly recommend, especially to med spas & salons! What business problems are you solving with the product? What benefits have you realized? ...
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UI
User in Medical Practice
12/26/18
We used to use a scheduling service called INET and Zenoti has simplified our day to day.
What do you like best? The simplicity of learning/teaching the software. Scheduling appointments as well as tracking data has never been easier What do you dislike? No major complaints other than it glitching here and there and having weird issues with a easy but not obvious fix. Recommendations to others considering the product: I would defiantly recommend, especially to med spas & salons! What problems are you solving with the product? What benefits have you realized? ...
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UI
User in Health, Wellness and Fitness
12/08/18
Not likely to recommend
What do you like best? Honestly nothing. I’ve used other software that was older and had better functionality What do you dislike? The software can be more user friendly and the support staff can be more accommodating What problems are you solving with the product? What benefits have you realized? I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions
12/08/18
Not likely to recommend
What do you like best? Honestly nothing. I’ve used other software that was older and had better functionality What do you dislike? The software can be more user friendly and the support staff can be more accommodating What business problems are you solving with the product? What benefits have you realized? I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions
