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Zenfolio - Photo Management Software

Zenfolio Reviews in May 2025: User Ratings, Pros & Cons

Empowering photographers to showcase their creativity.

3

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Zenfolio Reviews & Ratings

3

Good

Based on 8 ratings & 150 reviews

Rating Distribution

Excellent

(46)

Very Good

(10)

Good

(6)

Poor

(8)

Terible

(80)

Expert's Review

Zenfolio has received high praise for its exceptional customer support, with users consistently mentioning how responsive, friendly, and helpful the staff is. Customers have highlighted the speed and effectiveness of Zenfolio's support team in resolving issues and providing clear instructions for solving problems. The platform's user-friendly interface and ...Read more

Zenfolio pros and cons

  • Great customer support with speedy, friendly, and helpful responses.

  • Easy website hosting with a wide choice of templates for self-updating.

  • Intuitive software design with features tailored for photographers.

  • Helpful and informative customer service, including step-by-step guidance.

  • Complex for beginners without proper support, especially in managing passwords and domains.

  • Slow or lacking follow-up on detailed information requests, raising concerns about long-term support reliability.

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Showing 11-20 out of 150

DB

Dee Bee

09/28/24

4 out of 5

My problem is Password(s)

My problem is Password(s). I have been unable to log in and CS did help me change my password. However, I have a Zenfolio password AND a password for my custom domain name. Additionally, I had two email addresses that compounded the issue. The changed PW still won't let me in and nobody, Zenfolio and the site host is able to help so far. I am able to get in my logging onto app.zenfolio without a password. In all fairness to Zenfolio the problem is of my making and not theirs. The people at ...

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SN

Stephan Neuhäuser

09/15/24

2 out of 5

Archive horror

I have no clue why my images (supposedly not "archived") don't show up in a password protected gallery. This "archive" thingy is a catastrophy... And I have been a paying customer for almost a decade. Retrieving the files, so says Zenfolio, takes some 12 to 14 HOURS(!) from wherever they are. Has Zenfolio moved back to the early days of the internet?

SN

Stephan Neuhäuser

09/15/24

2 out of 5

Archive horror

I have no clue why my images (supposedly not "archived") don't show up in a password protected gallery. This "archive" thingy is a catastrophy... And I have been a paying customer for almost a decade. Retrieving the files, so says Zenfolio, takes some 12 to 14 HOURS(!) from wherever they are. Has Zenfolio moved back to the early days of the internet?

E

Ellen

09/07/24

5 out of 5

I have been impressed with your service…

I have been impressed with your service from day one. You treat people as they wish they were treated, like somebody. Thanks for making me feel like I mattered…even though I sold virtually nothing….long story. I hope to be back. Ellen

N

Nina

09/07/24

5 out of 5

Alex was informative and friendly

Alex was informative and friendly. Answered all questions. THANKS!

TA

T All

09/06/24

5 out of 5

Dennis is patient and helped me a lot

Date of experience: September 06, 2024

P

Paul

08/27/24

5 out of 5

I thought the Customers Service was…

I thought the Customers Service was very helpful and very quick indeed. Their Customers Service has always been good and very helpful, and always there when you need them .

M

MARK

08/27/24

2 out of 5

While I valued the initial

While I valued the initial, preliminary call I had, there were several key points which arose that I requested a follow up email with further, detailed information/ guidance. To date, I have received no follow up. This naturally raises concerns about the extent to which I could rely on support if I became a client.

M

MARK

08/27/24

2 out of 5

While I valued the initial

While I valued the initial, preliminary call I had, there were several key points which arose that I requested a follow up email with further, detailed information/ guidance. To date, I have received no follow up. This naturally raises concerns about the extent to which I could rely on support if I became a client.

C

Chuck

08/22/24

5 out of 5

Very helpful

Very helpful. I have a lot to do before I go live. Thanks Alex. I didnt receive your email address/phone number you mentioned.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.