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9.5

Spot Score

Zenefits - Payroll Software

Zenefits Reviews in April 2025: User Ratings, Pros & Cons

Streamline payroll and stay compliant with ease.

4.1

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Zenefits offers custom pricing plan

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Zenefits Reviews & Ratings

4.1

Very Good

Based on 1605 ratings & 545 reviews

Rating Distribution

Excellent

(394)

Very Good

(102)

Good

(19)

Poor

(13)

Terible

(17)

Expert's Review

Zenefits is a robust and user-friendly platform that has garnered widespread appreciation for its ability to streamline vital HR, payroll, and benefits management processes for companies of all sizes. Its all-in-one approach simplifies complex tasks such as onboarding, PTO management, payroll processing, and compliance, all while offering seamless integrations ...Read more

Zenefits pros and cons

  • Streamlines HR processes, including onboarding, offboarding, payroll, and benefits administration, saving time and reducing paperwork.

  • Easy to use, with an intuitive and user-friendly interface accessible via desktop and mobile.

  • Robust integrations with other productivity tools, scheduling systems, and ATS for seamless workflow management.

  • Centralized platform for managing employee data, benefits, time off, and other HR essentials in one place.

  • Customer support response times are often slow, with limited availability or delays in urgent situations.

  • Some features lack customization options, which can restrict tailoring to specific business needs.

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Showing 131-140 out of 545

AU

Anonymous User

09/27/21

5 out of 5

"Zenefits is terrific HR and payroll solution for smaller businesses"

What do you like best about Zenefits? The cost and ease of use make Zenefits a great choice. What do you dislike about Zenefits? Customer service can be challenging to reach at times. What problems is Zenefits solving and how is that benefiting you? We are expanding and hiring more and more employees remotely. Zenefits has helped us navigate the state and local tax issues as they arise.

DM

Daniel Munoz

09/27/21

5 out of 5

Affordable and Successful!

We used Gusto for our business when we had 80 employees. After covid, we were lucky to even have the ability to reopen even at a smaller capacity, so we needed a more affordable provider who could give us at least the same great product. Zenefits was offering a very kind package to businesses who were suffering due to covid when we were looking to start up again. It was perfect timing. It took some adjusting getting used to Zenefits but are happy with the outcome so far! Happy that we can ...

Read more

AU

Anonymous User

09/27/21

5 out of 5

"Zenefits is 5 stars"

What do you like best about Zenefits? Our company loves that Payroll, HR, Onboarding, and Health benefit management are all in one place. What do you dislike about Zenefits? Some help desk issues do have a wait time to get handled. But they do get handled. Recommendations to others considering Zenefits: Give it a try to have all your HR needs in one place. What problems is Zenefits solving and how is that benefiting you? Having Payroll, HR, Onboarding, and Health benefit management all in ...

Read more

T

Tony

09/27/21

5 out of 5

Easy to use

Easy to use. Very comprehensive and helpdesk is responsive and helpful.

TM

Thomas McLeod

09/27/21

5 out of 5

Good Service

We're a business that's used Zenefits for about two years now. They've helped take the headache out of our HR and payroll needs. Simple interface to understand and easy to use. We're planning to renew for a third year. Would recommend their service.

AU

Anonymous User

09/27/21

5 out of 5

"Big Fans of Zenefits"

What do you like best about Zenefits? One powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members. What do you dislike about Zenefits? Customer service response times could improve. What problems is Zenefits solving and how is that benefiting you? We’ve relied heavily on Zenefits to scale our business by helping us to be more effective and efficient in ...

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AU

Anonymous User

09/27/21

5 out of 5

"Low cost, all in one solution"

What do you like best about Zenefits? Low cost, all in one solution to help our business grow What do you dislike about Zenefits? customer support is web based not phone based Recommendations to others considering Zenefits: We brought in Zenefits to offer an all in one payroll and compliance automated process for a low cost for immediate needs, but scalable as we grow. Within a year we went from 5 employees to 20 w/ Zenefits! What problems is Zenefits solving and how is that benefiting ...

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ES

Emily Slaugenhoup

09/27/21

5 out of 5

Great for small and growing companies

Zenefits has been a great HRIS for our small but growing company! We have employees all over the US and Canada, and it makes onboarding, time off, and benefits a breeze. There is also a ton of great resources not just for the software, but also for educational/regulation purposes.

JB

Jai Bugarin

09/27/21

5 out of 5

Zenefits is the perfect platform to manage your payroll, benefits, 401k and HR.

Zenefits is the perfect platform for any small to medium size business. I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform. Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues. I have now used them for about 7 years with three different companies and I don't plan on going anywhere. Did I mention they also make all your payroll taxes for ...

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JW

Janna Whitmore

09/27/21

5 out of 5

Great platform!

Zenefits is easy to use as an administrator and easy for my employees. It is great that everything is in one place!