9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Log in Required to View Reviews
Filter results
Sort by :
Showing 81-90 out of 1757
AU
Anonymous User
08/08/23
"Great Helpdesk Solution"
What do you like best about Zendesk Support Suite? Setup is intuitive. With assistance from Zendesk team we were able to stand up our instance fast and efficiently. Zendesk documentation is outstanding as well. You can always find a good reference for anything that you are trying to do. System is also very easy to navigate for teh Agent as well as the customer!
AU
Anonymous User
08/08/23
"Easy to set up, great for scaling"
What do you like best about Zendesk Support Suite? Zendesk's support suite is incredibly easy to set up with zero previous experience. There is the right amount of "rail road tracks" to make sure you are aware and responding to customer tickets, but not too many that you get locked in to a flow that makes no sense. The knowledgebase/Guide plugin is well thought out and integrates seamlessly with the onbsite support widget.
AU
Anonymous User
08/08/23
"ZenDesk is the only CRM for me!"
What do you like best about Zendesk Support Suite? I have tried other CRM tools and none compare to ZenDesk. It's very intuiative. First time users get it very quickly and the suppor for ZenDesk is second to none.
AU
Anonymous User
08/08/23
"A really valuable tool"
What do you like best about Zendesk Support Suite? So easy to use and really helps us engage with our clients. It is extremely user friendly and I also like being able to create shortcuts that contain technical info very fast to share with customers.
AA
Al A
08/08/23
"Good tool for complete CS workspace"
What do you like best about Zendesk Support Suite? The ease of use. It's always been very intuative so with some poking around you can figure things out on your own. Or easily learn from their Zendesk U.
AU
Anonymous User
08/08/23
"Zendesk allows for the flexibility to solve your ticketing the way you want."
What do you like best about Zendesk Support Suite? Versatility! If i can think of it then Zendesk can do it. What do you dislike about Zendesk Support Suite?
MG
Miriam G
08/07/23
"Zendesk Support desde mi experiencia"
What do you like best about Zendesk Support Suite? Es una herramienta de ticketing muy amigable, fácil de ejecutar desde cualquier navegador, computadora, celular con acceso a internet, te brinda la posibilidad de administrar los tickets en vistas, puedes interactuar de diferentes formas con los usuarios finales ya que te ofrece la posibilidad de activar chat, redes sociales, integraciones con otras herramientas, etc.
N
Naomi
08/07/23
We have the best customer success…
We have the best customer success manager. She always goes above and beyond to help us realise our ambitions and requests with the system. The system itself gives us the capability to provide bespoke, granular reports that deep dive on our customer voice and provide valuable insight back to our business.
AU
Anonymous User
08/05/23
"User Friendly"
What do you like best about Zendesk Support Suite? Zendesk is a user friendly and intuitive Support Ticket Suite. All Support Tickets can be searched, located and filed in a clear and visible manner. Highly Recommended.
IS
Ifra Saqlain
07/31/23
Great products of Zendesk !
Date of experience: July 31, 2023
