9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 71-80 out of 1757
AU
Anonymous User
08/10/23
"Perfect tool for customer communication"
What do you like best about Zendesk Support Suite? It's easy to use and set up. You can customize your instance to fit your support needs. The reporting piece, Zendesk Explore, is excellent. You can create custom dashboards and scheduled reports to keep track of goals.
SC
Sarah C
08/10/23
"Zendesk Support Suite is easy to use - makes for successful, organized, and timely communication!"
What do you like best about Zendesk Support Suite? I like the AI summary feature! It's helpful when trying to get a pulse on a longer thread of communication. I also appreciate the task bar and how it assists in organization and task management.
AU
Anonymous User
08/10/23
"Intuitition built in one application"
What do you like best about Zendesk Support Suite? Everything channel of communication is centralized and easy to access in order for staff and managers to get together and answer help tickets in the best way.
VC
Victoria C
08/10/23
"Super helpful for keeping everything in one place"
What do you like best about Zendesk Support Suite? I'd say the most helpful part of Zendesk Support Suite is being able to have all of our outlets accessible for replies in one place. I've used Zendesk at two companies and this has been invaluable.
KS
Kevin S
08/10/23
"The ALL in one suite"
What do you like best about Zendesk Support Suite? Everything is easily accessible and grouped be it support documentation, ticket support, or even telephone and livd chat.
FV
Felipe V
08/10/23
"A robust and easy to use Ticket Management System"
What do you like best about Zendesk Support Suite? It allows to create a handful of business rules that allow a seamless experience to the agents and at the end of the day to the customer we serve as a software company.
R
Rob
08/09/23
Zendesk helps teams scale
Zendesk enables and empowers my front line teams in a way no other tool has. They have integrations, reporting, and userflows designed to allow the feedback our teams hear to resonate throughout the company.
AU
Anonymous User
08/09/23
"Zendesk helps us efficiently manage our customers' support requests."
What do you like best about Zendesk Support Suite? Zendesk helps our team manage inbound customer requests. These requests can be simple questions about the product (usability, technical questions), errors/issues, billing, etc. The tickets are easy to manage in the Zendesk interface, which helps ensure that all customers receive a response in a timely manner. We are able to triage the ticket according to the request and get it to the correct person or team to review and respond.
AU
Anonymous User
08/08/23
"Support & Clarity"
What do you like best about Zendesk Support Suite? Love the user-friendly format with a nice aesthetic setup, navigation is clear! It's easy to follow and find exactly what we are looking for. User abilities are beyond other platforms in use.
TJ
Tyrae J
08/08/23
"Its extremely helpful"
What do you like best about Zendesk Support Suite? I like being able to multitask, and stay in control of what needs to be completed. What do you dislike about Zendesk Support Suite?
