9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 61-70 out of 1757
AU
Anonymous User
08/14/23
"Zendesk is a great solution for small and medium companies"
What do you like best about Zendesk Support Suite? The ability to quickly and easily assign incoming tickets based on customer triggers and then apply automations. ALSO the ability to only accept tickets from specific domains, a great option for an emplyee-facing help desk
AU
Anonymous User
08/11/23
"Great tool for customer service!!!"
What do you like best about Zendesk Support Suite? Zendesk Support Suite is very user friendly andit manages our customer messages effectively. The tickets are so easy to manage that's why it helps us ensure that we can reply to customer issues in a timely manner.
RR
Renardo R
08/11/23
"Amazing and easy to handle"
What do you like best about Zendesk Support Suite? Sooth system i really enjoy the simple concept What do you dislike about Zendesk Support Suite?
AU
Anonymous User
08/11/23
"Must need to scale your ticketing system"
What do you like best about Zendesk Support Suite? The quick start and ease of use, even for novices of ticketing systems. We were able to scale our support agency-wide in a matter of days, quickly meeting our emergent needs.
BS
Ben Segal
08/10/23
Zendesk is the Best!
Zendesk is the Best! I've tried the rest and now I have the best! The best CX ticketing tool on the market today!
TB
Tim B
08/10/23
"The proven leader in client/end user support & customer service platforms!"
What do you like best about Zendesk Support Suite? Zendesk has a solid mobile and web app. We like utilizing email transport to funnel support requests into the portal, where we can manage the scope of all support needs and requests, centrally.
BW
Brian W
08/10/23
"Love Zendesk. Taking automation and organizing to the next level!"
What do you like best about Zendesk Support Suite? How you can have a team stay updated on every update that comes in and how it integrates with Zapier What do you dislike about Zendesk Support Suite?
TC
Tara C
08/10/23
"View from a Fintech Customer Support Manager"
What do you like best about Zendesk Support Suite? the best aspect to me about ZD's Support Suite is the capability of having all active agent channels in one software for better communication transparency & organization of customers interactions
JC
Jeff C
08/10/23
"An excellent suite for Enterprise or small business use"
What do you like best about Zendesk Support Suite? I really like that I can split up my departments by "Brands". This helped in adoption of the product as it gave my users ownership of their specific areas. The knowledge base functionality is key and a great feature as well. Besides an IT knowledgebase I have other brands that are working on their own knowledgebase articles. The ease of use makes it possible to grow user education in a meaningful manner.
AU
Anonymous User
08/10/23
"Perfect for Customer Success Team"
What do you like best about Zendesk Support Suite? The ability to quickly respond and update customes regarding the status on their ticket. Super fast and easy to do.
