Zendesk Support

Great communication tool

What do you like best? You are able to communicate with customers without having to send long emails What do you dislike? Nothing to be honest, it is a great platform i used for livechat purposes Recommendations to others considering the product: A way to go while dealing with customers What problems are you solving with the product? What benefits have you realized? Able to communicate with customers using Livechat

Quick Replies

What do you like best? I like how I'm able to view and organize emails from multiple different people in one spot. I love the Play button. It allows me to easily respond to my emails in a timely manner without manually going back into my inbox to see what's new. What do you dislike? I don't like how you have to submit yourself as the assigned rep manually. I wish it was automatic when you claim their first email thread. What problems are you solving with the product? What benefits ...

Easy to Navigate, Program, Use

What do you like best? Zendesk has a number of functions allowing emails, calls, and chat between customer service reps and customers. I like that you can use multiple functions at once, emailing in a ticket while replying to a chat. It is so easy to set triggers, manage the flow of incoming tickets, set goals, and read clear metrics. Getting new customer support agents set-up is simple, with a beautifully designed interface. Zendesk is a clear and simple tool that makes communicating ...

Would Recommend

What do you like best? Very simple to use. It's fully integrated which makes it simple and reduces the number of systems running. What do you dislike? Reporting can be a little frustrating. They are working to improve it however its hard to gather some information from one page. What problems are you solving with the product? What benefits have you realized? Reducing the number of systems and making sure the customers get taken care of in a timely manner.

My experience with Zendesk

What do you like best? Zendesk makes it easy to contact customers and follow up with them. It provides great tools to maximize productivity by assessing clearly what tasks need to be prioritized. Metrics like the service level, the ratings, and the number of actioned tickets also allow us to constantly improve and maximize our performance. What do you dislike? Unfortunately, the rating system can be a bit difficult to navigate. If a customer were to give a bad rating to a ticket and ...

Good work platform

What do you like best? There's a lot of things about zendesk that are great for example it is a great way to work it helps you in your daily job. It is a great way to manage or take control of how you work because you can use it with Ujet and you can change from available to unavailable to meal, break, and training or meeting. All of the things you need to get and to look for your customer's account and batches or tickets I use it daily for my job it is a really essential tool to use and ...

Great Support Solution that is very easy to deploy and use

What do you like best? The solution is very easy to use and easy to deploy. We were able to launch this is 30 days. Great implementation support. What do you dislike? Nothing really as they continue to make strides with the omnichannel approach to support Recommendations to others considering the product: Think deeply about your operations and processes. Possible changes may be needed in your workflow to streamline the solution. What problems are you solving with the product? ...

An efficient live chat software

What do you like best? Zendesk Chat provides better service for our customers to respond to their queries and it enables us to use macros for mostly asked questions. The implementation is very easy and It helps in gathering leads which grows sales. It works well with mobile as well the overall application is user-friendly because its very simple to use even new users can easily grip on all of its features. It connect us with customers in real-time and let me discuss about product ...

Impossible not to love Zendesk!

What do you like best? The best part of Zendesk is that there is a centralized system for answering customer requests and there is a ticket number assigned to each request which makes it super easy to keep track of who has been helped and who has not. I also like that it provides you with an option to "tag" requests and make rules so that it can get sent to the appropriate support member and the appropriate department. What do you dislike? There is a lot of training involved with ...

Zendesk is a very robust tool for customization and integration into other systems

What do you like best? We like how easy it is to create new custom business rules for ticketing flows and automation. It is easy to ingest from eternal 3rd party programs and has a robust Analytical reporting dashboard built in. What do you dislike? We would like the ability to ingest live social conversations into Zendesk. What problems are you solving with the product? What benefits have you realized? We are consolidating multiple different sources of tickets into a single ...