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9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support Reviews in March 2025: User Ratings, Pros & Cons

Effortlessly manage customer requests with Zendesk Support.

4.3

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Starts from $19/user/month when yearly

Zendesk Support Reviews & Ratings

4.3

Very Good

Based on 7934 ratings & 1757 reviews

Rating Distribution

Excellent

(1493)

Very Good

(214)

Good

(31)

Poor

(7)

Terible

(12)

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Showing 21-30 out of 1757

AU

Anonymous User

11/08/23

5 out of 5

"EASY TO USE AND FAST FRIENDLY SUPPORT"

What do you like best about Zendesk Support Suite? What I like most about Zendesk Support Suite is it is fast, easy and extremely helpful. We use it as often as possible. What do you dislike about Zendesk Support Suite?

MF

Mitch F

11/08/23

5 out of 5

"Great Product that I Definitely Recommend!"

What do you like best about Zendesk Support Suite? How easily customizable it can be tailored for different uses. What do you dislike about Zendesk Support Suite?

RR

Reynaldo R

11/07/23

5 out of 5

"Best Place to Offer a Five-Start Service."

What do you like best about Zendesk Support Suite? I like how it helps us keep things organized when handling our customer's interactions. What do you dislike about Zendesk Support Suite?

DB

dominic b

11/06/23

5 out of 5

"Short review for Zendesk"

What do you like best about Zendesk Support Suite? Zendesk Is the most helpful tool to use to Handle a Ticket the tags are easily taken as well as on the navigation. We will continue to use Zendesk and we hope that this tool will get even better.

JS

Joshua S

11/04/23

5 out of 5

"Zendesk is very handy"

What do you like best about Zendesk Support Suite? Everything! Specially on how Zendesk works. Also the way Zendesk allow us to manage request on real-time daily basis. What do you dislike about Zendesk Support Suite?

VV

Vinodkumar V

11/01/23

5 out of 5

"A platform where all the customer requests fall in one common inbox"

What do you like best about Zendesk Support Suite? It makes our life easy where we have all the requests fall into one place. What do you dislike about Zendesk Support Suite?

PR

Praveen R

10/31/23

5 out of 5

"One of the best Chat platform and CRM"

What do you like best about Zendesk Support Suite? Ease of use and implimentation Chat platform and CRM What do you dislike about Zendesk Support Suite?

JM

Jithin M

10/28/23

5 out of 5

"Awesome Experience from Zendesk"

What do you like best about Zendesk Support Suite? The FAQs and suppprt articles are very rich and the agents are very efficient What do you dislike about Zendesk Support Suite?

SD

Sonya D

10/27/23

5 out of 5

"Easy to navigate gui"

What do you like best about Zendesk Support Suite? The ticketing structure makes it easy to search through. What do you dislike about Zendesk Support Suite?

EV

Edwin V

10/27/23

5 out of 5

"Fastest interface"

What do you like best about Zendesk Support Suite? I do love the speed in which Zendesk works, it turnes really good when responding to customers, I really use it all day long! As well all features to be used are a very good help!