Zendesk Support

Seamless integration and variety of tools help you take the customer experience to the next level.

What do you like best? The UI is user-friendly, clean and simple. Besides that, these are 2 critical features Zendesk offers: high-level of customization as your support team scales and serves different countries and demographics, and constant innovation of added tools to improve the customer experience, such as Guide, Gather, dynamic content, languages etc. What do you dislike? Lack of an inclusive list of languages to support. Currently, our zendesk supports 26 languages, but ...

Ready for efficient and effective communication?

What do you like best? the interface is simple and easy to use. What do you dislike? Sometimes you can lose formatting from incoming emails. Recommendations to others considering the product: Don't wait! Make the switch and be sure to integrate your service with all of the options! What problems are you solving with the product? What benefits have you realized? I use Zendesk Support Suite for several things from assisting clients with their product to product education. I ...

Helpful suite!

What do you like best? Easy spot to keep everything in one place, corresponding to customers, easy to use and create macros. What do you dislike? Sometimes it does not communicate well with other apps. What problems are you solving with the product? What benefits have you realized? Customer service contacts, it's great for that!

Get better customer support in an automated way with Zendesk support suite.

What do you like best? Initiatively, we can describe Zendesk as quite useful software in terms of the internal notes that it offers to any company that uses this support system on its platform, and the parallel conversations, taking into account that it organizes problems with this particularity, addressing the problems presented in a fast and effective way, causing a satisfaction to each one of the users who require a request for help, depending on the theme of the various different ...

Zendesk use

What do you like best? The easy navigation and the stats there to see daily so you can work through the day on improving your time What do you dislike? I actually have no dislikes with Zendesk at all Recommendations to others considering the product: It's the easiest service to use for calls and chats I love it. What problems are you solving with the product? What benefits have you realized? transferring to another department is very easy to do. I haven't experienced any ...

Zendesk is a great ticketing tool.

What do you like best? The simplicity of the tool itself. It is easy to use. You can handle many ticket support at the same time. You can see the support tickets, from unanswered ones to the responses of other agents. What do you dislike? You will see unanswered tickets, responses from other agents, and other things. It is not easy on the eyes. It makes it difficult to maneuver the tool. There should be a space for the unanswered tickets, space for the responses, space for the other ...

Easy to navigate lots of integrations

What do you like best? I love the macros that can be created. Tags can be used. So many automation options. What do you dislike? Sometimes, in play mode CS reps will "bump" into each other. Not a huge issue but it can be annoying at times if you are not double checking to make sure someone else is not logged in the same ticket. Recommendations to others considering the product: I highly recommend Zendesk. It has everything you need for proactive customer support. What ...

Great CRM to use for smaller businesses

What do you like best? I liked the ability to search for tickets previously resolved and organize resolutions based on the history provided. I also like the chat features in Zendesk which allows a team to be able to handle issues with clients if phone support is not available. What do you dislike? Not much about Zendesk we didn't like. It provided exactly what we needed and what we were looking for. What problems are you solving with the product? What benefits have you realized? ...

Great system to manage custom support

What do you like best? Ability to manage internal and external communication Ability to review tickets for other team members in the team Integration with other platforms such as Harvest to monitor time spent per ticket What do you dislike? Reports don't always show all data so you have to export to review What problems are you solving with the product? What benefits have you realized? We use it as internal as well as external communication with clients.

Great Tool

What do you like best? I love the functionality of the chat. I truly love how easy the platform is. What do you dislike? I truly have no dislikes about Zendesk. It is truly a great program. Recommendations to others considering the product: Take the time to look around and enjoy the platform. It is easy to learn. What problems are you solving with the product? What benefits have you realized? I am solving customers's call and chat inquiries. It is truly beneficial to be ...