9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1511-1520 out of 1757
02/22/19
Zendesk walks tall!
What do you like best? The detail paid to our, the customers, input What do you dislike? Its a tad costly, but well worth it. Get it! Recommendations to others considering the product Great program, works intuitively with you, consistently bringing out the best . What business problems are you solving with the product? What benefits have you realized? Our in house help desk personnel have improved their skills 100% and are building on them.
02/22/19
Zendesk support
What do you like best? Management solution offering customizable tools to build customer service portal. What do you dislike? Needs to have notifications every time you are consuming the time of a ticke What business problems are you solving with the product? What benefits have you realized? Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status.
02/22/19
Easy to Use
What do you like best? Ticket management, assigning tickets and predefined responses What do you dislike? Not very modern UI, Needs more features. What business problems are you solving with the product? What benefits have you realized? Helpdesk users ticket management.
02/21/19
Customer service tool
What do you like best? That I can assign the tickets too diffent teams What do you dislike? I find adding graphics to the signiture is really hard Recommendations to others considering the product Use it for customer service you can’t go wrong What business problems are you solving with the product? What benefits have you realized? Helps us to act within. Sla for our customer service and fraud teams
02/21/19
Zendesk Support is helpful
What do you like best? I like the fact that it helps us relay messages to get assistancae with tickets and issues What do you dislike? I dislike the respons time sometimes because it takes to long to receive a reply What business problems are you solving with the product? What benefits have you realized? I resolve help tickets. It keeps my tickets organized and stored securely
02/21/19
I recently started working with Zendesk
What do you like best? It appears to be very user friendly and easy What do you dislike? I don’t have any negative things to say about it. What business problems are you solving with the product? What benefits have you realized? It helps with assisting the techs in terms of FERPA!
02/21/19
Zen desk review
What do you like best? Maintaining history is easy. Searching is easy using various filters. What do you dislike? Wish I could pull various reports using this app. The reporting feature is limited. What business problems are you solving with the product? What benefits have you realized? Client support tickets
02/20/19
Great product
What do you like best? Helpful and engaging customer support who goes above and beyond to assist. Easy user layout and answer bot. What do you dislike? Scaling prices for larger teams and have ability to add more light agents at a lower price. What business problems are you solving with the product? What benefits have you realized? Use for all of our support needs.
02/19/19
Great Customer Platform for Support
What do you like best? We love having our support articles easily available and simple to add or edit. The entire site is branded to our company which is wonderful as well. Option to host many types of content is great as well. What do you dislike? Our customers don't use the ticket functionality. We'd love a simple workflow that would funnel them that way rather than to our emails or via phone call. Recommendations to others considering the product Great tool with wide range of ...
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02/19/19
Zendesk has SO many user-friendly add-ins and fewature
What do you like best? I loved that build-it yourself reporting features. We had a person who could easily build reports for whatever we needed. searching through interactions was also easy and FAST What do you dislike? Some of the reports that were out the box were not really useful. Recommendations to others considering the product It has a user-friendly interface and is highly customizable. What business problems are you solving with the product? What benefits have you realized? we ...
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