9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1501-1510 out of 1757
03/01/19
Best Customers Support
What do you like best? Being marketer with small business I have to manage customer support myself where Zendesk helps me to to this. Quite easy to handle and best thing is the email support. What do you dislike? Nothing to dislike in this product, while this app help me to solve customers problem. Recommendations to others considering the product Customers support essential for your business many a tool is there but Zendesk is reliable for business & customers as well. What business ...
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02/28/19
Zendesk has streamlined communication between our support staff and our customers.
What do you like best? All of our support requests are consolidated into a single system (no more shared mailboxes, hooray!. What do you dislike? It can get very expensive, very quickly as you add users and as you want access to more features. Recommendations to others considering the product Zendesk will improve your support team's internal and external communication. We can't picture our life without it, but it can get very expensive as you grow. What business problems are you ...
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02/27/19
Zendesk
What do you like best? What I like is how well organized is the information inside the software, you can have archived emails and look for them in a rush, every contact information and interaction is saved and I can say well kept. It is easy to use once you have mastered it, The automated responses that you can save in Zendesk helps you save a lot of time, we can answer any request in real time and also integrates delightful with other apps. Functionality wise is amazing. Clean interface. ...
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02/26/19
Works great for customer ticketing software.
What do you like best? Has helped us maintain and organize customer requests. It has an easy interface to use. What do you dislike? The software can slow down if there is a large amount of information to load in a case. Recommendations to others considering the product If you want to become more organized and make your customers happy then it is great. What business problems are you solving with the product? What benefits have you realized? Helping us to quickly address customers in a ...
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02/26/19
Zendesk user experience
What do you like best? You can track the status of your tickets submitted, how long ago they were created, and how recently they were addressed/if they were resolved What do you dislike? You don't have a way of knowing how long until your issue will be looked at or resolved Recommendations to others considering the product This is great for creating structure around employee IT issue help What business problems are you solving with the product? What benefits have you realized? Resolving ...
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02/26/19
Effective when it works
What do you like best? I love that I can use zendesk to answer tickets, leave notes for future agents, as well as make calls to clients as needed. What do you dislike? Zendesk customer support isn't ideal. The application also malfunctions at seriously inconvenient times for lengthy periods. Recommendations to others considering the product This system works great for small to medium scale customer service projects. What business problems are you solving with the product? What ...
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02/25/19
ZenDesk
What do you like best? The program makes it very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly. What do you dislike? Sometimes it is difficult to keep track of other open tickets if you are covering for someone. What business problems are you solving with the product? What benefits have you realized? Zendesk Support very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.
02/24/19
Powerful helpful software
What do you like best? Being able to search for tickets by users so you can put all tickets by a particular contact into one ticket so you don't have to look up multiple tickets for the same customer , for the same issue they are inquiring about. Zendesk makes this so much simpler! What do you dislike? Definitely the pricing is the biggest complaint, while I do have to say, Zendesk is worth the price if one can afford since the premium version does have some great, especially chat ...
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02/23/19
Zendesk offers great help desk support tools
What do you like best? Installation was a breeze and overall maintenance is minimal What do you dislike? Documentation was lacking in some areas but overall good Recommendations to others considering the product Try it it's worth it trust me What business problems are you solving with the product? What benefits have you realized? Helped us tools are a major bonus for any company
02/22/19
Clean and user friendly!
What do you like best? Zendesk is an easy-to-use, dynamic, intuitive customer service tool that allows the use of macros to optimize messages to customers. What do you dislike? really do love this product. The only thing to mention that could use improvement is the (seemingly constant outages. There were some days where we would have to wait hours to get back in to the tool. I will say, though, customer support was always on top of it and super responsive. What business problems are you ...
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