9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1491-1500 out of 1757
03/05/19
Easy Handling
What do you like best? Zendesk support system is very easy to manage issues.We can use same zen desk number for till issue closed .And also best part is all the details are in same trailing . What do you dislike? some images are not loading every time when we open the issue on zen desk.customization is little bit hard when we want to create new reports . What business problems are you solving with the product? What benefits have you realized? Application support/User Requests like user unlock
03/05/19
Easy Handling
What do you like best? Dash Board and other functionalities are very easy to use.There is a good feature of extracting details of reports.Issues are updating in same zen desk issue number. What do you dislike? Sometimes there may be issues on loading the images and missing some attachments.Creating customize reports are little bit difficult. What business problems are you solving with the product? What benefits have you realized? Issue support / requests handling
03/05/19
Good Helpdesk solution
What do you like best? automated tools, ease of use, ability to track and report on tickets What do you dislike? email setup was not easy - but we eventually figured out that the issue was on our end. What business problems are you solving with the product? What benefits have you realized? one pane of glass for all IT support requests
03/05/19
Easy setup
What do you like best? I love how easy it is to integrate with other products, Ticket flow is not rocket science and is very easy for any technical person to pick up, like the ability to customize forms, love the ability to create macros and build triggers/automations based off of those. What do you dislike? Really expensive for basic things and strange pricing schemes (ex: upgraded kb is billed per head not based on page views. Reporting is really lacking, especially coming from a ...
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03/04/19
Great for Tickets!
What do you like best? This is so easy to use when there are issues! User Friendly** I also like that you get an email with the link to the ticket. What do you dislike? I don't have any dislikes for this program. Recommendations to others considering the product This is very easy to use to communicate interdepartmental! What business problems are you solving with the product? What benefits have you realized? We use Zen Desk to communicate with any IT issues or hardware issues.
03/04/19
Great resource for projects and remote associates
What do you like best? Offers email, chat, voice, and social media response that can be catagorized, filtered, and sorted easily by any user. What do you dislike? Sometimes slow, occasional application issues where associates cannot login or features may not work Recommendations to others considering the product Do your research to ensure this platform can handle the workload youll be presenting your team. What business problems are you solving with the product? What benefits have you ...
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03/03/19
Works fine for the most part
What do you like best? I can get tickets submitted pretty quickly. What do you dislike? As a light agent it's not always easy to keep a handle on your customers' tickets when you have a lot of accounts. Also the app is not that intuitive; the features are quite limited. You can't consistently copy and paste a screenshot or image into a ticket. It's annoying to have to save and attach Recommendations to others considering the product None What business problems are you solving with the ...
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03/02/19
Zendesk
What do you like best? It is a great tool for support, it helps to provide a better service keeping requests organized and also by priority, it is a fun tool to use because it allows you to see requests in real time and also helps you save time by having canned responses if you constantly use the same answer. It is also helpful that you can merge different tickets into one, this way you will have only one point of communication and not having to answer to different tickets at once. ...
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03/01/19
Zendesk support is a platform that allows you to organize and control CS through tickets
What do you like best? Organization Control Administration Personalization Design Configuration Automatization Service Incident Control Users management What do you dislike? Data Analysis Reports lacking QA Support Knowledge base Communication through departments Search support Recommendations to others considering the product I recommend daily use, in case you need support contact the help center. For users I recommend to personalize customer experience, ...
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03/01/19
User of help desk
What do you like best? This tool is very user friendly which is hard to come by sometimes What do you dislike? I can not say i dislike anything. I can navigate it easily What business problems are you solving with the product? What benefits have you realized? I am solving an issues we encounter at work with consumers
