9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Log in Required to View Reviews
Filter results
Sort by :
Showing 1471-1480 out of 1757
03/18/19
Zendesk makes organizing issues a breeze!
What do you like best? -We can sort and reassign issues within the company. -You can make private notes on tickets that customers can't see but team members can. What do you dislike? -When a user has been repeatedly added from Suspended it should add that user to the safe list. -The search feature is a little tricky and puts the tickets in an unusual order. What business problems are you solving with the product? What benefits have you realized? Organizing customers within their ...
Read more
03/16/19
Zendesk, "Leader in customer support
What do you like best? Zendesk allows inter departmental communication in a simple and extremely powerful way, being able to integrate all the communication networks of the company into the account. From support email to user tickets, through Facebook, Twitter or Google+. We can answer at any time and place any kind of incidents, doubts or suggestions that occur through these channels, taking an exhaustive control of what has been done, what is being done and what remains to be done. In ...
Read more
03/15/19
Best service ever
What do you like best? Quick to respond and do their best to help What do you dislike? Nothing they have perfect business. Improve their tech quality maybe What business problems are you solving with the product? What benefits have you realized? Product service issues
03/15/19
Best online support software
What do you like best? Very easy to use and loaded with features What do you dislike? Sometimes there is a delay in connecting to a new conversation What business problems are you solving with the product? What benefits have you realized? Provide best support to our client sites
03/14/19
Easy to manage my customer service channels with Zendesk
What do you like best? Easy to setup, implement and use on a daily basis. Allows me to quickly assist my customers and provide support What do you dislike? I would like more customization of our dashboard to fit with our branding Recommendations to others considering the product Keep your database simple and organized. People will reach out with questions anyways so make a human available to help customers What business problems are you solving with the product? What benefits have you ...
Read more
03/14/19
The best online technical support with Zendesk Support
What do you like best? Zendesk Support is a great program, very easy to install and use, so much so that only a couple of hours is deployed and ready to use it. It is a scalable program since it has multiple functions but you can implement it in your company from the most basic or others for large scale needs. It has been perfect to provide technical support and assistance on our website. What do you dislike? Certainly Zendesk Support is very good and once you use it you will see there is ...
Read more
03/13/19
Works Perfectly for my needs!
What do you like best? I like that I get notified anytime a ticket is created by a client so I can follow the progress and escalate when necessary. What do you dislike? I wish that it didn't close the ticket screen after I make a new comment on the ticket. What business problems are you solving with the product? What benefits have you realized? It allows the support teams to stay in communication with each other and the client keeping the issues front of mind with a clear trail of ...
Read more
03/12/19
Zendesk
What do you like best? User friendly and I like the leaderboard. What do you dislike? It’s expensive to add a lot of the features I want. What business problems are you solving with the product? What benefits have you realized? All IT issues among users are tracked here.
03/12/19
Good with proper training on tool
What do you like best? The ease in tracking the tickets -n/w monitoring -realtime chat What do you dislike? - The UI which is confusing at the start - -bad customer service - too many emails sent out What business problems are you solving with the product? What benefits have you realized? -aids in resolving the tasks based on priority -multi-channel communication
03/12/19
Zendesk review
What do you like best? This is a great customer support software. The flexibility and scaling to meet the needs of larger and smaller companies is great What do you dislike? I don’t like the user interface as it was a little too simple and not enough options on screen What business problems are you solving with the product? What benefits have you realized? We used this for our support and live chat for IT
