9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
Add to compare
Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
Log in Required to View Reviews
Filter results
Sort by :
Showing 1461-1470 out of 1757
03/25/19
Zendesk is Great!
What do you like best? I like the ability to track the categories of my tickets-- or to pass it off to someone easily who can better help that customer. It makes the process very seamless. I also love that I can view the entire email history by searching an email address. This would be impossible in say Gmail or Outlook if that customer was emailing multiple members of my team and we needed a complete history of their conversation. It holds both the customer and the business responsible. ...
Read more
03/25/19
Zendesk review
What do you like best? The fact that customers can interact with me in a variety of different ways. What do you dislike? Compared to other ticketing systems I have used, this one isn't the most user-friendly Recommendations to others considering the product none What business problems are you solving with the product? What benefits have you realized? help desk tickets. better management of IT issues.
03/25/19
Zendesk integrated web support
What do you like best? Zendesk is a set of professional tools to provide complete technical support through the web, especially with Zendesk Support it is possible to manage the support of our company through one of its chat applications. As an administrator the tool presents a dashboard very well organized and visually pleasing where we can configure the functioning through an assisted assistant in which the support agents are also added and assigned to their support department. Using ...
Read more
03/24/19
Awesome Help Desk Experience
What do you like best? We used Zendesk at my current job, we have since switched away to Jira Service Desk. We have lost so much functionality and most of the team wants to switch back, Zendesk does everything we need and more! What do you dislike? Cost is why we switched away, Jira is considerably cheaper, however the functionality gap is considerable. What business problems are you solving with the product? What benefits have you realized? Support desk, this tool made our jobs easy.
03/24/19
Great product
What do you like best? It's an intuitive program - well designed and well explained through support. Easy for customer service teams to understand as well, which they especially like because it makes their jobs easier. Reporting is great - gives good insight. What do you dislike? It can be a lot of setup work if you're using macros. Once complete, it saves a huge amount of time. Recommendations to others considering the product Worth the setup time. What business problems are you ...
Read more
03/24/19
Excellent tool!
What do you like best? It allows to automate response to our customers. The software is really easy to use and understand.. it has a very great robust reporting and advanced analytics which is really helpful to any company. What do you dislike? The premium features are way better than the ones in basic and the premium is tad expensive. What business problems are you solving with the product? What benefits have you realized? Easy to use Tracks all issues and provides reports Improves ...
Read more
03/21/19
Zendesk Support Enables Me to Do My Job
What do you like best? Easy ticket management, tagging, great and extensive API What do you dislike? Has the tendency to get very slow, some functionality is limited What business problems are you solving with the product? What benefits have you realized? We do all of our email and chat based support, and host all of our documentation on ZD Support
03/20/19
Learning Curve
What do you like best? What I like best about Zendesk is that it is very organized. When a duplicate ticket is made, the previous ticket is closed and the new ticket is linked. You can see exactly who is working on a ticket in real time, and the reporting is very educational. What do you dislike? What I dislike about Zendeks is the emailing System. It is a bit confusing and now even months after starting to use the software I am still having issues with it. I wish it was more of a ...
Read more
03/20/19
Zendesk Enterprise plan
What do you like best? We already know Zendesk is a great support tool, but with the enterprise plan you can set up multiple Brands with their own workflow. This is so powerful What do you dislike? It's not cheap but if you need this feature is value for money. You need to train yourself on this enterprise plan, because you can customise so many things. What business problems are you solving with the product? What benefits have you realized? After a one time setup phase you can service ...
Read more
03/19/19
Daily CS through Zendesk
What do you like best? Very organized and easy to work with. Our main customer care is done through Zendesk. What do you dislike? Data and statistics are not reliable and cannot be used to establish a monthly report. Recommendations to others considering the product highly recommend using Zendesk for customer care. What business problems are you solving with the product? What benefits have you realized? Customer Care where we receive emails, Twitter direct message from the clients and ...
Read more
