9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1451-1460 out of 1757
03/31/19
Zendesk is okay, but definitely a learning curve
What do you like best? What I like best is how we can quickly check into the tickets to see the exact step of the process a customer is on. Whereas with our previous ticketing system, I would have to scroll through several comments until I reached the bottom of the page to see the most recent comment on what was going on...Zendesk has a more intuitive layout where the most recent relevant comment is on top. What do you dislike? It is a bit of a learning curve. We have used our old ...
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03/31/19
Useful program for ticket management
What do you like best? It’s a great piece of software to help support and track support tickets. You can gather data and see what parts need more improvement and see what is working best. What do you dislike? The rating system where we cannot rate back the ticket submitter. Recommendations to others considering the product Enable feedback to ticket submitters. What business problems are you solving with the product? What benefits have you realized? Anything technology reared whether ...
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03/30/19
Zendesk is amazing!
What do you like best? I love that ZenDesk is instant with exchanging responses between customer support and the customer. This is super important for the customer to be able to get timely responses. The best part would have to be the ability to create macros which allow an even more prompt communication and experience for customer. What do you dislike? I havent found anything i dislike. Everything is pretty self explanatory as far as the functionality. Zendesk even has a help section ...
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03/28/19
Zendesk is the business assistant you need
What do you like best? Zendesk is a very good business communications support software. It offers channels such as calls, messaging and file exchange with optimal quality. In addition, it has integrations to telephone services so it can be used to provide telephone service. We really like it so easy to sort the list of tasks. What do you dislike? The quality of its service demands an optimal internet connection, so it can present failures. The Zendesk service lacks the ability to video ...
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03/28/19
Zendesk has made it easy to communicate with customers
What do you like best? It's easy to manage support tickets with Zendesk. We like that very much, and that it provides analytics to correctly understand the customer experience. We like that it allows the company to chat in real time with the visitors of the website in a detailed way. Now, Zendesk offers the customer an excellent discount per agent per month, nothing more and nothing less than the $ 35 of its actual cost, leaving only $ 89 per month (for the entire suite. What do you ...
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03/28/19
Great Value
What do you like best? It is a very easy tool to use that allows communication with our members. What do you dislike? The ticket # system is a distraction and confuses our members Recommendations to others considering the product Find a different way then ticket #'s What business problems are you solving with the product? What benefits have you realized? Saved a lot of time keeping support issues organized. It has saved us a lot of money.
03/27/19
Zendesk rocks!!
What do you like best? I like how easy it is to enter tickets. Also like the UI of the portal. Simply design. What do you dislike? I think one think that I dislike is the this ticketing system does not have as many features as Servicenow . What business problems are you solving with the product? What benefits have you realized? Opening tickets with our vendor that supports our IT systems. This makes it so easy to keep track of our tickets. I do not have to look thru my old emails to ...
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03/26/19
ZD is one of the best web based support solutions
What do you like best? I like that it can link other tickets simply by typing # XXXX, small feature but great if you use alot. I also think is pretty neat that you can easily merge tickets. Trigger and automations are awesome. What do you dislike? Triggers and automation UI can use some work, perhaps a tooltip can be included to help explain some items, I will also like will like to see color code feature on the views, What business problems are you solving with the product? What ...
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03/26/19
New User - Easy to use
What do you like best? I'm only a new user but so far its proving quite easy to navigate. Makes the whole ticket logging process from a support side a lot easier to manage What do you dislike? Accessing the tool can sometimes be a bit difficult for me. That might be on me more than the product though. Recommendations to others considering the product Great product. Easy to use. I haven't dealt with the support myself but from speaking to others they have been extremely helpful. Looks ...
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03/25/19
Easiest Customer Support Application
What do you like best? Ease of use and ability to keep track of all open, pending or closed tickets in one system. What do you dislike? The inability to reply to the email in your normal email account (such as Gmail and have that update the status of the Zendesk ticket on the platform. Inability to see photos in the email as well, you must check the downloaded attachment every time and it makes it difficult to follow along sometimes. Recommendations to others considering the product ...
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