9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1441-1450 out of 1757
04/02/19
Excellent CX tool!
What do you like best? ZenDesk allows for easy organization of customer service tickets. The platform is intuitive and user friendly. What do you dislike? I wish the search function was a bit more comprehensive to allow for a more thorough search of archived tickets. What business problems are you solving with the product? What benefits have you realized? We user ZenDesk support to organize all of our customer service inquiries. We have realized the benefit of having all our customer ...
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04/02/19
Zendesk a software with a fantastic messaging service.
What do you like best? It is a platform that leads in the area of call center companies. It is of great pleasure that Zendesk offers us the function of instant messaging to the possibility of chatting with our customers, thus greatly helping to improve the commercial relationships we have with them. What do you dislike? It does not offer document storage or automated routing. Zendesk does not have network monitoring either. It does not offer stored documents or detailed information ...
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04/02/19
Good basic ticket system
What do you like best? Very simple and looks good. iOS and Andriod app for the agent support is very clean and easy to navigate. What do you dislike? Too simple of a ticket system overall it's nice if you are starting to build a ticket system for a middle business. What business problems are you solving with the product? What benefits have you realized? Help desk support for end users at in-house support across North America.
04/02/19
Best Support Ticket System
What do you like best? Zendesk has the best ticketing system for our users. Help desk and live chat are too useful What do you dislike? admin is a bit complex, but if you explore much in the configuration system, you will learn the interface. Recommendations to others considering the product if you are comparing with other platforms, Zendesk is the one. What business problems are you solving with the product? What benefits have you realized? Our users are creating tickets. Communicating ...
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04/02/19
Get tickets from all channels
What do you like best? Zendesk make it easy to gather all support requests in one place. Regarding of channels, any customer support rep can have access and grab any case request right away. The analytic part of the solution is great too. For the Reps, it is great to be able to track their KPI's. What do you dislike? The interface needs some visual improvement. Sometimes buttons are hard to find or located in not so convenient areas What business problems are you solving with the product? ...
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04/02/19
Zendesk Support and Engagement Review
What do you like best? Zendesk can be used to meet the needs across any platform, business, educational helpdesk support, or company. The customer/user service products are flexible and readily available, easy to use. What do you dislike? Pricing; "per agent per month" can be brutal. Depending on the number of users, the suite is ideal however a high number of agents may not yield financial efficiency. Recommendations to others considering the product It's a fantastic platform for ...
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04/01/19
Zendesk is the best help desk software that we have used
What do you like best? What we liked most about using zendesk was its call center organization system, which is quite customizable at our convenience. We really liked your support ticket management system, and its integration with the rest of the platforms coming from the zendesk suite has seemed quite excellent. Now, zendesk also seems very good for call routing, since they focus a lot on making the call system as stable as possible. What do you dislike? Something that has displeased us ...
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04/01/19
Works
What do you like best? Love all the collaboration options! Also likebeing able to comment internally What do you dislike? yet it's not always easy to determine whether another agent is acting upon a support request (can only tell when they are viewing a ticket. What business problems are you solving with the product? What benefits have you realized? Streamlined operations, better organized
03/31/19
Favorite CRM for customer experience
What do you like best? -clean UI -easy to use -tons of integrations with apps like harvest capsule slack -decently priced -looks clean on user end - What do you dislike? -undoing messages or editing tickets after closed if miscategorized -faq is a great idea but not totally clean execution What business problems are you solving with the product? What benefits have you realized? Clean look CRM that is easy to use and integrations with other apps we use
03/31/19
Great Ticketing Tool !
What do you like best? Easy Ticket creation. Easy reporting. Easy to understand. What do you dislike? UI/UX can be better. We should be able to save Internal note and reply. What business problems are you solving with the product? What benefits have you realized? Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can ...
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