9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1421-1430 out of 1757
04/06/19
Extraordinary detailing and incorporations!
What do you like best? I joined an association that didn't beforehand have an assistance work area, or an assistance work area work process. The arrangement was a Slack channel where individuals posted their solicitations and they were reacted to specially appointed. I had the capacity to rapidly get the group set up with a Zendesk record and utilize existing API/account connectors to transform the present work process into a work process that sends tickets from Slack to Zendesk dependent ...
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04/05/19
Zendesk helps to achieve awesome customer feedback
What do you like best? Zendesk support is one stop solution to manage full software centric customer issues at one place. We can open tickets, customer issues on production system can be logged which were quite difficult to track earlier on , provide helps to establish full knowledge center, therefore helping in retaining customer and increasing overall customer feedback. Best part We used this for ticket response and customer can directly linked to our support team via call center . ...
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04/04/19
Zendesk Rules!
What do you like best? Zendesk support is very helpful in organization, and keeping records. When helping customers it is ideal to find all the necessary information of a customer case, whether it was weeks or months ago. Zendesk is very refreshing in the way it organizes and store information and tickets. What do you dislike? Zendesk doesn't have anything worth complaining about! What business problems are you solving with the product? What benefits have you realized? Customers ...
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04/04/19
Zendesk for Customer Support
What do you like best? It's a way to respond quickly to help customers, through either email, chat, or system ticket. What do you dislike? I have no complaints about Zendesk ticketing What business problems are you solving with the product? What benefits have you realized? It helps us stay on top of customer needs & questions, & direct them to the correct department. Monthly reporting helps us make sure we're fast and thorough with our responses.
04/04/19
Uneven User Experience
What do you like best? That I could input part of the name of a field and it would show up. What do you dislike? I did NOT like that filters would not stay applied. Even when I put it in the settings that I wanted newest items first, it was still overrode by other settings. I had to click the filter button every time I refreshed the page. Also, I had a bad week where I got several bad quality scores and my score NEVER increaseed after that. I had 5 good reviews in a row and it barely ...
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04/04/19
Quick, Simple and user friendly
What do you like best? Zendesks simple and minimalistic layout is really easy on the eye and so simple to get around What do you dislike? Its not always obvious where things are, can require some looking about Recommendations to others considering the product Super user friendly for both customers and agents What business problems are you solving with the product? What benefits have you realized? Easy supporting for customers
04/04/19
Good platform but customer service needs improving
What do you like best? Zendesk offer a great service at an industry-standard cost, depending on the tier of Zendesk you get access to great software. What do you dislike? Whenever we contact Zendesk, they take 10+ days to resolve issues, this is not good for a business relationship. Recommendations to others considering the product A great platform but can become very costly and the level of support from Zendesk is poor What business problems are you solving with the product? What ...
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04/04/19
One of the best Support Handling Panel
What do you like best? Zendesk support has different following features: 1 Easy to use for a non-technical person. 2 We can create a different number of agents to make the support process manageable. 3 Zendesk provides different support types like chat, talk along with email support. 4 One of the coolest thing is that they provide API support for developer. What do you dislike? Following are the dislike points: 1 Zendesk support is quite expensive for the normal user. 2 Unable ...
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04/03/19
Zendesk is great
What do you like best? I really like how zendesk tracks such granular metrics the provided dashboards are easy to understand and I like how you can compare industry averages to our own helpdesk What do you dislike? their dashboards could be easier to set up for the customized insights. It can get granular but the UI is not intuitive. Recommendations to others considering the product Easier dashboard set ups. Shouldn’t be that hard to setup customers dashboards in insights What business ...
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04/03/19
The best tool for ticket control
What do you like best? One of the best tool to track the tickets, so the tool allows you to track the incidents, if resolved, update it. The best advantage is that you can visualize the ticket process to be able to make decisions about the incidents that arrive What do you dislike? The tool every time the ticket is closed and rewritten by the same ticket number is opened and that makes it necessary to update everything in order to respond to customers Recommendations to others considering ...
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