9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1411-1420 out of 1757
04/10/19
No compl
What do you like best? Like the ease of use and that everyone can use it no matter the skill level. What do you dislike? Sometimes it takes awhile to get assistance, but most of the time works smoothly. Recommendations to others considering the product N/a What business problems are you solving with the product? What benefits have you realized? System issues and resolved quickly.
04/10/19
Not bad system for helpdesk
What do you like best? One of the most used system for helpdesk Flexible system settings Not difficult to set up Integrating in company`s mail, so people can just open request, reply, rate and close it. Also integrate with company`s telephony Counts for reward What do you dislike? Not intuitive interface for users, which are handle to helpdesk team. Also, IT - mans needs to get used System has bugs, but support engineers or big customer community will help you Recommendations to ...
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04/09/19
Customer care turned QA analyst loving Zendesk
What do you like best? The interface is easy to use. It was something most people could catch on quickly. It offered a clean view of customer information and offered an ease of navigation. What do you dislike? The automatic sign-out was frustrating. It caused many problems; for example, the page would remain in the last active view you used. After the system logged you out it was not known until you searched for a customers name, hit search, and then ended up in the log in section. Once ...
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04/09/19
It does the job
What do you like best? I have used Zendesk over two of my different roles in customer support. As I have managed a team who all used it was helpful to be able to see statistics on their ticket volume but also manage their reply time etc. Another thing I like is that you can categorise tickets so only a specific type of team with a particular focus. You can ask for feedback which is great PR. What do you dislike? To someone who has not used the system before - it is not the most ...
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04/08/19
I work in a college and I use Zendesk Support for technical support here.
What do you like best? I find Zendesk Support really helpful because of the easy of using it. I love the layers and the application at all. What do you dislike? One thing that I don’t like is that sometimes it is hard to put in questions that they do not have answers Recommendations to others considering the product I strongly recommend this app What business problems are you solving with the product? What benefits have you realized? I do technical support for DMACC college and I help ...
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04/08/19
Zendesk CRM
What do you like best? Zendesk Is very straight forward and easy to navigate! Our backend system was made internally and we were able to sync it right to Zendesk. Zendesk also ties in with our phone system as well as out chat agent really well. What do you dislike? It would be nice if there were more options to organize our ticketing information. If customers have multiple accounts it can be a hassle trying to find the right info on the right account. They do have merge feature that can ...
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04/08/19
Extremely Complete Platform
What do you like best? The API's, features, tools and customizations are the highest point of zendesk. The support have a good timing and also a great knowledge base. What do you dislike? With so many options, it's a complex platform to use. There's no "simple way" to use. Recommendations to others considering the product Dedicate people of your team for explore the zendesk facilities. What business problems are you solving with the product? What benefits have you realized? Answering ...
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04/08/19
Buckets of customizable goodness!
What do you like best? Easy to view and act powered by clean and neat UI design. The customization is a godsend, making the platform suitable for countless applications. What do you dislike? Can be unresponsive at times, perhaps less a product of the product itself and its reliance on a rocksteady connection. What business problems are you solving with the product? What benefits have you realized? Zendesk enables the organization and speedy response of all customer inquiry across a team ...
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04/08/19
Simple and easy support system
What do you like best? Zendesk makes it really easy to organize all requests you receive from your in-house team to outside customers. Our team receives hundreds of tickets a week. Since we receive so many tickets, the best features Zendesk has to counter this are Triggers, Automations and Macros. With Triggers, you are able to automate activities to happen based on certain criteria. For example, if a ticket gets submitted with the word "Help" in the subject line, you can program Zendesk ...
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04/07/19
Outstanding service, terrible customer support
What do you like best? Zendesk offer an outstanding service, it is far better than any other service provider out there, at an affordable cost too. What do you dislike? Zendesk offer terrible customer support, it often takes 10+ days to solve a simple issue if it not classed as "critical". billing issues also takes a very long time to resolve. Recommendations to others considering the product If you are looking for a customer service Helpdesk then Zendesk is the one. If you're looking ...
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