9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1401-1410 out of 1757
04/15/19
Zendesk is a great product but does have some complications
What do you like best? The intuition of information from our Support program that shares the customers information is nice that it shares. And, most steps are easy to learn. What do you dislike? New tickets are generated for even associated accounts, this is very confusing as there could be two associated customers in our case (rider and driver and those would be easier to track if they were one ticket under one subject. Also, it is very busy and has a lot of too many options that we ...
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04/13/19
Zendesk review
What do you like best? I love that I can always rely on zendesk to go back and listen to all my calls and see all communications with a customer in a very organized and easy to use manor. What do you dislike? Sometimes it takes too long for my tickets to populate causing me to have to slow down. Recommendations to others considering the product: Keep doing a great job! What problems are you solving with the product? What benefits have you realized? Making sure all customers are met with ...
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04/13/19
It is an incredible product!
What do you like best? It is a fantastic product that revolutionizes the way of giving support to customers, it is different from many other products, it is totally efficient and productive, you can manipulate it in a simple way thanks to its intuitive interface. What do you dislike? I have not found anything negative to mention about this product, I feel totally satisfied with it. Recommendations to others considering the product: I highly recommend to all this fabulous product, ...
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04/12/19
Beyond helpful and very efficient!
What do you like best? Love that it brings everything together at one place and I can filter it! What do you dislike? Sometimes we run into minor glitches but they are on it to fix it! Recommendations to others considering the product: Worth everything! Is the best tool to have! What problems are you solving with the product? What benefits have you realized? Emails, Texas, voicemails, Facebook, Twitter, and online reviews!
04/12/19
The best support software I've come across by far.!
What do you like best? The API, ticketing transparency, ticket status tracking, the merging of the tickets and private chat option via tickets are some of the best features of this software. Even the mobile website is good enough to work remotely. We are really looking forward to start using the API as well of the Zendesk to make our own CTI integration with it. We're looking for a long term relation with Zendesk and in order to do so maybe have a tie up with them for a smooth future ...
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04/11/19
Okay
What do you like best? Its user friendly and pretty straightforward What do you dislike? It’s hard to get tech support to help you What problems are you solving with the product? What benefits have you realized? It’s helped keep all of my issues in one place
04/11/19
Zendesk Review
What do you like best? For a long time my team was unable to keep track of tasks and issues going on for our customers and our staff. I was able to get Zendesk and offer a way for them to submit their issues easily and I could assign the problem to a person fit for the Job. What do you dislike? There is not much to dislike. I used it minimally and it accomplished what I needed it to. Notifications took a bit long but besides that, I think the program fit my expectations greatly. I will ...
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04/10/19
Zendesk helping the desk job easier.
What do you like best? Zendesk is more cheap in cost when compared to other support platforms and it's easy to integrate with the softwares. What do you dislike? Zendesk support is not so responsive during holidays and it takes additional time to get support from them in case we are in issues with the product. What business problems are you solving with the product? What benefits have you realized? To solve the need for support tool for the startup.
04/10/19
This is a great tool for managing tickets and providing support!
What do you like best? Zendesk has a lot of features specifically for building your ideal customer support portal. It's amazing because it's a whole platform that supports actions from ticketing to the customer support system itself. What do you dislike? The software is great and very technical. However as a result of its technicality, it does take a while to get used to it. Recommendations to others considering the product Make sure to learn every tool and aspect of it to fully utilize ...
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04/10/19
User friendly, customizable, does everything you need it to do
What do you like best? I really like the amount of customization you can do to the groups, and the ease of use especially for adding or deleting users, groups etc. What do you dislike? We have had a few outages, other than that I can't really complain too much. Recommendations to others considering the product Give it a trial run, you won't be disappointed with the interface, ease of use, and the price is on point as well. What business problems are you solving with the product? What ...
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