9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1391-1400 out of 1757
04/18/19
Great product!
What do you like best? Access to all calls and notes post communication wrap up. What do you dislike? Is not always reliable as far as connection goes. Sometimes os very slow loading. What problems are you solving with the product? What benefits have you realized? Helping customers with questions or concerns about our product. Great to records nots during a call.
04/17/19
One of the best problem reporting tools for improving overall support efficiency.
What do you like best? We are very please to use zendesk as problem reporting tool, customer can easily let us know about any issue they are facing , full support team gets notified at once via mails, calls with customer can be managed very easily. This helps in managing all tickets on time and timely track them as well. What do you dislike? Mobile interface needs to be improved but overall we are quite satisfied. Recommendations to others considering the product: For overall managing ...
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04/17/19
Zendesk is a great tool for customer service life
What do you like best? The interface is easy to use once you're used to the layout. Administration is fairly straightforward. If you are used to ticketing systems, it can almost seem too simple. However, Zendesk has powerful tools and features which should fit any size deployment. What do you dislike? When setting up multiple brands, some settings are global and can interfere with how you setup other "brands". For instance, if you have both a "customer facing" service desk and internal ...
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04/17/19
ZD is one of the best web based support solutions
What do you like best? I like that it can link other tickets simply by typing # XXXX, small feature but great if you use alot. I also think is pretty neat that you can easily merge tickets. Trigger and automations are awesome. What do you dislike? Triggers and automation UI can use some work, perhaps a tooltip can be included to help explain some items, I will also like will like to see color code feature on the views, What problems are you solving with the product? What benefits have ...
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04/16/19
Great for Tickets!
What do you like best? Zendesk Tickets are very easy to create and an email update is sent to you once it's created. If someone comments on the ticket you are notified via email and able to respond right away. I like that it connects us with IT and allows them to monitor the work they do for the company. I also like that it provides you with a survey once the task is complete. What do you dislike? The only dislike I have on the system is when trying to locate the ticket. I get it through ...
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04/16/19
Succesful
What do you like best? No doubt that live time analytics are accurate or customizable tools on portal is knowledge based. Whether you have a big or small your company, this tool can assist at its best! I am so happy I found such a resourceful software for my employees to use in the customer service satisfaction industry. The analytics of how my consumers are reaching out quickly getting the answers/services they are expecting is spectacular!! What do you dislike? ZenDesk is awesome, i ...
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04/16/19
Easy to Use and Keeps Me Organized
What do you like best? I love how Zendesk offers the option to categorize the many different tickets we have coming in. It saves me a lot of time being able to access my personal queue of tickets in one spot! What do you dislike? Zendesk will occasionally freeze and kick me out if I am trying to close my tickets and do chats at the same time with a high volume from both. Recommendations to others considering the product: I would recommend a different layout to make it easier to access ...
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04/15/19
Perfect support software.
What do you like best? The streamlined UI allows you to make several changes to a ticket while sending a reply, all in one full swoop. This drastically reduced time to resolution. What do you dislike? The only thing I disliked was that it seemed to be a bit slow when you had multiple Zendesk tickets open. What problems are you solving with the product? What benefits have you realized? We are solving time to resolution, customer satisfaction and retention. When clients get immediate and ...
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04/15/19
Best management system for customer support!
What do you like best? I enjoy being able to manage tickets by specialization within my customer support department. The data visuals help with understanding certain issues. The ability to merge your tickets is a plus. As an administrator, you are able to see the accountability of your team. What do you dislike? Having to learn how to adjust your system to your specific preferences. It may be really difficult in the beginning understanding the system if you are not familiar with it ...
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04/15/19
Zendesk Support
What do you like best? Fully featured help desk and task management system for a team of support analysts. Custom views, email interface, etc... What do you dislike? Disability to customize how emails are distributed to users who hae submitted tickets. Recommendations to others considering the product: Great help desk ticketing system! Use it for FAQ as well. What problems are you solving with the product? What benefits have you realized? Helpdesk and task tracking.
