9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 1381-1390 out of 1757
04/22/19
Confluence and Comprehension
What do you like best? The integration assets between ticket applications when working on accounts is a smooth experience. The ability to have actions that generate windows from TalkDesk and Support is a confluent, comprehensive structure that allows CS on the front line to arrive at a solution expediently. What do you dislike? Majority of our customer support revolves around the utilization of tickets and outgoing emails for contact with clients. Therefore, when the application "crashes" ...
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04/21/19
Good Support + Ticket System for Customer Success
What do you like best? Easy to search and find tickets relevant to a certain topic or customer. Love the Slack integration to monitor tickets throughout the day and see CSAT scores. Support team can assign severity and tag internal stakeholders easily. What do you dislike? From the CS perspective, nothing major is lacking. What problems are you solving with the product? What benefits have you realized? Quick and prompt communication and resolution of tickets for internal team members and ...
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04/20/19
Zendesk
What do you like best? I believe zendesk is really helpful in getting questions answered quickly What do you dislike? Sometimes the application will glitch. What problems are you solving with the product? What benefits have you realized? Zendesk makes customer support easier
04/20/19
Best support tool in the market
What do you like best? Zendesk is the best tool for CRM I have work with in the past 5 years. It is very intuitive and extremely easy to use so agents need just a little training to learn to use it. At the same time, it have many features that allow you to personalized the ticket management according to the need of each brand/client. The initial set up (generic one was very quick so you can have the main features running in no time and it is very easy to add seats, new contact channels ...
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04/19/19
Zen Desk Makes Responding to Customers Easy!
What do you like best? I love that all the emails or responses from Social Media can come into one place and be sent out from one place. It provides for excellent organization. I love that you can sort the emails based on priority and the support team is great if you have any questions! I love that you can set up an automated reply to ensure customers that they will be responded to in 24 hours so they feel at ease as well. What do you dislike? I have yet to find something I do not like ...
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04/19/19
Awesome but needs some Improvement
What do you like best? I like it that the whole team can work together in one ticket and there will be an eyeball showing on the ticket if someone is in there. That helps us a lot not to duplicate things and we're able to communicate together. What do you dislike? I hate the emails we are receiving in Gen and it looks completely awful. It is hard to read bcos it won't copy the same exact format that the sender have sent but rather, all are in letters and there's no table or something. ...
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04/18/19
Multitask Wizard
What do you like best? Zen desk is the most utilized tool in my office tool belt. It allows for quick multitasking, is easy to make adjustments and edit information, and allows me to pull up any manner of ticket I need to access in moments. What do you dislike? When multiple tickets are still open, or I’ve kept multiple tabs open as I still have work to do on each, Zendesk slows down to the point at which it hardly functions. What problems are you solving with the product? What benefits ...
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04/18/19
Invaluable tool for us
What do you like best? It facilitates the administration of your support service, offering an easy-to-use dashboard and benchmark statistics, both within your team and compared to the industry averages, It's fantastic What do you dislike? There were some days when we would have to wait for hours to return to the tool. It is the only thing that can be mentioned that could be useful is the constant interruption. It would be good to solve that permanently. Recommendations to others ...
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04/18/19
Zendesk : A complete customer support tool
What do you like best? Zendesk support system does provide an efficient, online-based solution to customer support. Its real-time remote accessibility is also key. This has been efficiently facilitated by the introduction of the smartphone application. Currently, our agents are able to attend to our clients on time and thus boosts our credibility as an organization. What do you dislike? Honestly speaking, we do not have any complaint on Zendesk. The only issue I can mention is the ...
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04/18/19
Zendesk Support is recommended
What do you like best? Tickets creation is straightforward and can be done via email from user. Notification options are well represented including the initial creations as well as any updates to it. Metrics reporting is also robust. What do you dislike? A lack of direct links to the ticket in notifications is a shortcoming, or it could be due to a limited feature set from our budget. I would greatly prefer if more editing options for tickets were available as well. Recommendations to ...
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