9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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AU
Anonymous User
04/29/23
"Excellent, Comfortable and Quick"
What do you like best about Zendesk Support Suite? Zendesk works exactly as they offer it, you can find anything that you need for guaranting the best customer support tool for your business, do not hesitate to choose it.
NL
Nikki L
04/25/23
"Easy transition great workflow"
What do you like best about Zendesk Support Suite? Ease of information access, easy to train team and quick to pick up What do you dislike about Zendesk Support Suite?
BS
Benry S
04/20/23
"My experience troubleshooting a Zendesk Talk issue with Zendesk Support"
What do you like best about Zendesk Support Suite? It's most helpful to have access to the support function within the system being used by the agent. This accessibility makes it easy to share details of the issue in the system while you're on the line with the support person.
DJ
David J
04/20/23
"Great Support Team thats super helpfull quick and easy."
What do you like best about Zendesk Support Suite? The support team is super helpful and directly available from within app which is handy when you are working on stuff at the same time
FA
Faturamento A
04/19/23
"Sistema muito bom para nossa empresa."
What do you like best about Zendesk Support Suite? Sistema com várias possibilidades de integração e soluções. What do you dislike about Zendesk Support Suite?
JP
Jit Patel
04/18/23
Mistakes happen, but excellent leadership
We had some issues with Zendesk (not the platform, that is excellent - but billing). Without needing to go into the issue, I will say that the leadership of this company, the CEO, the VP are outstanding and have completely restored my faith that Zendesk is a platform we can trust for business. Thanks John + team.
CL
Cecilia L
04/15/23
"Their support was fast and helpful"
What do you like best about Zendesk Support Suite? They were fast in solving my issue and helped me in everything I needed. What do you dislike about Zendesk Support Suite?
AU
Anonymous User
04/11/23
"Best in Class"
What do you like best about Zendesk Support Suite? Zendesk is intuitive and easy to use. Onboarding is a breeze for new agents and administration is easy. What do you dislike about Zendesk Support Suite?
MR
Martin R
04/03/23
"Everything you need in one easy to use screen!"
What do you like best about Zendesk Support Suite? Everything is at hand! The app integration, the translation and how easy it is to create your personal views or assign work to somene else.
MG
Manisha G
04/02/23
"Amazing Zendesk support by Ryan"
What do you like best about Zendesk Support Suite? Timely response way of handling the queries
