9.2
Spot Score
Effortlessly manage customer requests with Zendesk Support.
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Starts from $19/user/month when yearly
Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language processing capabilities particularly valuable, as they eliminate the learning curve and allow teams to adopt it quickly. With comprehensive visibility into customer requests, I ...Read more
It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.
By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.
The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.
Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.
While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.
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Showing 101-110 out of 1757
IP
Ingra P
05/31/23
"Uma ótima ferramenta"
What do you like best about Zendesk Support Suite? O que eu mais gosto da plataforma é a quantidade de informações disponíveis sobre os clientes, além de ser um ótimo local para atendimento ao cliente, central de ajuda e suporte ao cliente. A integração com a Playvox é ótima também. Ferramenta perfeita para suporte ao cliente.
AU
Anonymous User
05/28/23
"ZenDesk just works better!"
What do you like best about Zendesk Support Suite? Our team previously used Kana for support tickets, and I find ZenDesk has better support, and a great suite of features that both help us track our work and tag issues by macro.
AB
Andrea B
05/17/23
"Enhances communication for all channels"
What do you like best about Zendesk Support Suite? It is wonderful to be able to access all the tools needed to provide support to our clients. It streamlines all channels of communication and makes it so much easier to provide support
AS
Akash S
05/12/23
"Amazing ticketing tool and it has ease of usage"
What do you like best about Zendesk Support Suite? The ease to use the tool and also it helps in making the customer experience a lot more better What do you dislike about Zendesk Support Suite?
AU
Anonymous User
05/11/23
"Zendesk - leaders in CX"
What do you like best about Zendesk Support Suite? True omnichannel experience with the best agent workspace I have seen in the industry so far. What do you dislike about Zendesk Support Suite?
SB
Shawntel B
05/10/23
"Do yourself a favor!"
What do you like best about Zendesk Support Suite? Our company has utilized ZENDESK Support Suite for well over 5 years now and we wouldn’t be where we are without it. The ease of use, the ability to stay in contact with our customers whether by email, chat, phone, etc has become intricate to our business and how we operate. Cannot recommend this enough!
KG
Kat G
05/10/23
"Exactly what it seems"
What do you like best about Zendesk Support Suite? Zendesk Support is built with a specific intention and it does it well. I'm impressed with how it keeps up with industry best practices.
AU
Anonymous User
05/10/23
"We bought a Lamborghini, but drive it like a Corolla"
What do you like best about Zendesk Support Suite? At my company, I inherited administration of our Zendesk suite after taking over management of our IT help desk. It was severely unde-utilized, so I reached out to our success manager for tips. Since then, we've made much better use of our system by way out automations, triggers, macros, and more features we had previously never touched. Thank you, Cassie!
JF
Justin F
05/10/23
"Zendesk is an amazing ticketing system"
What do you like best about Zendesk Support Suite? I've used a few different ticketing systems in my support journey (Salesforce, spiceworks, team support) and Zendesk is by far the best one yet. We haven't even unlocked it's full potential but it's made our lives in support so much easier. It's incredibly flexible and simple all at the same time.
JG
Josi G
05/10/23
"ZenDesk is versatile to changing needs."
What do you like best about Zendesk Support Suite? Zendesk allows for seamless interaction and allows ease of knowledge sharing! We are able to communicate with a number of clients and patrons easily and efficiently.
