7.9
Spot Score
Streamline customer service with Sunshine's modern design.
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Starts from $19/User/Month, also offers free forever plan
Zendesk Sunshine has garnered significant praise over the past year for its ease of use, flexibility, and robust capabilities. Users consistently highlight its intuitive interface, which minimizes the need for extensive training and makes navigation a breeze, even for new users. The platform is particularly admired for its seamless integration with third-party ...Read more
Intuitive and user-friendly interface, requiring little to no training for basic usage.
Seamless organization and management of customer tickets, chats, and emails in one system.
Provides flexible architecture with open APIs, enabling smooth integrations and customizations for innovative customer experiences.
Efficient omnichannel support allows integration with third-party chatbot platforms and various communication tools across multiple social channels.
Advanced features and configuration can feel daunting to new users without prior experience or adequate training.
Limited sophistication in transaction-related data handling, requiring improvements for better usability.
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LG
Lowin G
12/18/19
"a great way to stay connected"
What do you like best about Zendesk Sunshine? This platform has enchanted me very much really helps me to have a better communication with my customers and users when they need it without really having any inconvenience and without having to pay a million dollars for a platform that offers me practically the same this platform has been great.
CD
Cesar D
12/03/19
"Not bad not spectacular"
What do you like best about Zendesk Sunshine? It’s fast, powerful, and gives you the freedom to build any customer app or service, that's the best I can say about this software, although it can be a little bit tricky sometimes.
AI
Administrator in Renewables & Environment
12/02/19
"Nice software - expensive"
What do you like best? Zendesk really pays a lot of attention to the user experience, and they mostly deliver on being a one stop shop
AU
Anonymous User
12/02/19
"Nice software - expensive"
What do you like best about Zendesk Sunshine? Zendesk really pays a lot of attention to the user experience, and they mostly deliver on being a one stop shop What do you dislike about Zendesk Sunshine?
IA
Industry Analyst / Tech Writer in Telecommunications
11/27/19
"Trial Testing is Promising, but Not for us (Yet)"
What do you like best? Built on AWS, Sunshine is a reliable and open platform allowing field customizations to integrate back to our database without much of a headache like other platforms used. Reporting is so critical to our business to ensure everything is working as expected so the fact that Sunshine keeps that machine well-oiled is a plus.
AU
Anonymous User
11/27/19
"Trial Testing is Promising, but Not for us (Yet)"
What do you like best about Zendesk Sunshine? Built on AWS, Sunshine is a reliable and open platform allowing field customizations to integrate back to our database without much of a headache like other platforms used. Reporting is so critical to our business to ensure everything is working as expected so the fact that Sunshine keeps that machine well-oiled is a plus.
IA
Industry Analyst / Tech Writer in Telecommunications
11/27/19
"Trial Testing is Promising, but Not for us (Yet)"
What do you like best? Built on AWS, Sunshine is a reliable and open platform allowing field customizations to integrate back to our database without much of a headache like other platforms used. Reporting is so critical to our business to ensure everything is working as expected so the fact that Sunshine keeps that machine well-oiled is a plus.
AU
Anonymous User
11/27/19
"Trial Testing is Promising, but Not for us (Yet)"
What do you like best about Zendesk Sunshine? Built on AWS, Sunshine is a reliable and open platform allowing field customizations to integrate back to our database without much of a headache like other platforms used. Reporting is so critical to our business to ensure everything is working as expected so the fact that Sunshine keeps that machine well-oiled is a plus.
AU
Anonymous User
11/27/19
"Zendesk is average at best"
What do you like best about Zendesk Sunshine? I like some of the functionality and how quickly you can jump in if you are familiar with similar platforms. Like every other software for this purpose it gets the job done. Which is important.
UI
User in Marketing and Advertising
11/27/19
"Zendesk is average at best"
What do you like best? I like some of the functionality and how quickly you can jump in if you are familiar with similar platforms. Like every other software for this purpose it gets the job done. Which is important.
