Zendesk Sell Reviews in April 2025: User Ratings, Pros & Cons

Powerful and fast sales management tool.

What do you like best? It is easy to set up the challenge to call the advantage of returning in a year, and it is even better that the calling phone was registered. You can listen to me and when I follow up to know exactly what is going on successively, I got a clear idea of ​​what lead sources are stronger so I can focus on them in the first place. What do you dislike? So far, it has been useful and we love the fact that it was versatile to meet our needs so there is nothing I do ...

ZenDesk Sell combined with ZenDesk Suite just put every CRM platform on notice.

What do you like best? ZenDesk Sell/Suite has a well thought through series of features that companies can seamlessly build on as their business grows and scales. What do you dislike? We are very satisfied with the ZenDesk Sell roadmap and having everything we need with the current version to get us to market. Recommendations to others considering the product: What you need to determine before starting an eval on any CRM is this: if you're not fully committed to automating ...

Great insight into activity for customers and employees - integrates well with G-suite

What do you like best? The way it integrates communication actions, and keeps all notes in one deal file to reference. We needed something that tracked activity, communication, and allowed for user engagement directly from the CRM and had a much larger system we cancelled so we could use SELL What do you dislike? The blending of duplicates can be a bit confusing, and sometimes it doesn't play nicely with IOS. We struggle with correlating the calendars with G-Suite products, and it ...

Powerful and simple sales management tool

What do you like best? The best thing is your simple entry for the contact information of different clients and potentials is very easy to create offers and potential purchases for customers, schedule appointments, set reminders and send emails from the program, check the metrics and numbers of different Sales team members for different times and situations. It allows others to quickly catch up on what happened in customer interactions by reading emails that have been sent previously. ...

Stable CRM with nice map and other great options

What do you like best? Customer support is very responsive. All the basic tools included.Also enjoy the email syncing. What do you dislike? It took a while to get the support team to let us upload the number of leads we needed to, What problems are you solving with the product? What benefits have you realized? We are able to build out a nice pipeline and keep all team members informed.

Zendesk Sell makes selling easy!

What do you like best? I really love this CRM platform! It makes it easy to keep yourself accountable and stay up on your last communications rather it be phone or email. What do you dislike? Not much to say here other than I wish the emails linked to the client and deal more consistently. It doesn't happen often but when it does I can still find them in my emails. Recommendations to others considering the product: If your goal is to improve your sales and have a convenient ...

A good CRM with limited extensibility

What do you like best? Once you're familiar with the interface, it works quite well. The data exports are easy to use. What do you dislike? Since Zendesk doesn't have the same pull as a Salesforce, you can't expect the same number of extensions/plugins from your marketing stack. That means that your marketing team may be stuck having to use the API to wire together their campaigns manually. There are some ways around this (there's an integration with Zapier that works okay) but it's ...

Ease

What do you like best? Professional layout - easy to use and navigate What do you dislike? Remembering not to save over my smart list What problems are you solving with the product? What benefits have you realized? I am staying more on task being able to work from the deals in table view - as I can see everything there ($, dates, task) I like the idea of being able to add the task right from here as well.

Indispensable

What do you like best? I've used a LOT of CRM programs and this so function for me because it's so adaptable and easy to use. HUGELY USER FRIENDLY! AND it integrates with my gmail account so I can always see my specific communication with my clients. I talk this product up every chance I get because there's nothing quite like it. What do you dislike? I have a hard time trying to figure this one out. Sorry. There are a few of the functions I don't use. Perhaps there's something that ...

Great CRM on a Budget

What do you like best? It is very user friendly and intuitive. I watch a 5 min tutorial online and I was able to figure out how to use it after that. I have been using different CRMs for years now, so I am sure that helps. What do you dislike? I went from using Salesforce to Zendesk Sell. So, there are several features that I really liked on Salesforce that we no longer have access to like having automated email flows that trigger based on pipeline stage. Recommendations to ...