Zamzar Reviews in January 2025: User Ratings, Pros & Cons

A perfect product and wonderful service

I've used their services for years and because my use is 'necessary but infrequent', I've been benefitting from their generosity all these years! Never a paid account and yet I have been receiving this wonderful service year in and year out. Any combination of conversion I've tried has always worked perfectly and their help desk is stellar. An example of an amazing and ethical company.

Using Zamzar for a long time...

I have used Zamzar since 2009, mostly the free version. There were only a few options for converting files back then but they have continually built the system to make it what it is today, much more comprehensive. A couple of years I decided to pay (as I had lots to convert) giving me added benefit of uploading larger files, storage etc. I also felt I owed it to them :-) We are in the days of call centres where staff have a script they must follow without any consideration for customer. ...

Yikes...

Waited a long time for a large file to convert just for them to tell me I have to create an account and pay 18 dollars a month for something that is WIDELY free across the internet... yikes.

I was in a bit of a pickle having a…

I was in a bit of a pickle having a very long Pages document that I needed to convert to Word. It was too long for the standard converter to deal with but the support staff were incredibly helpful in getting an old man's diary into Word. It wasn't an easy conversion but Zamzar went out of their way to achieve it. My faith in private enterprise is completely restored!

ZamZar are Amazing

I am truly grateful for the exceptional support I received from their support team and technicians. My issue was resolved within 24 hours. One of the best support teams I have ever contacted. I want to give special shout out to Grace who was amazing.

Mass conversion of complex file types

The custom support ticket I raised was dealt with superbly and incredibly quickly given the complexity of the request.

Thank You So Much

I am truly grateful for the exceptional support I received from Zamzar's customer support team. Their vision towards the community is adorable. I wanted to take a moment to share my gratitude for the outstanding customer service I recently experienced. Zamzar went above and beyond to assist me, demonstrating not only exceptional professionalism but also genuine empathy and understanding. Their patience and expertise made resolving my issue a smooth and positive experience. It's clear that ...

waited ages to upload file after the site gave unclear payment options on home page

I tried using this website a very big .rar file to a .zip and after FINALLY uploading the file to the website it gave me the option to "download" the .zip file, I click "download" & what am I met with? I am met with a page telling me that I have to pay them money to be able to get more than just 50MB on their website I was not even planning on using ever again after this one time, I find it really annoying that they set up the site like this knowing full-well that people would use this ...

Exceptional Customer Service

I am truly grateful for the exceptional support I received from Zamzar's customer support team. Their professionalism, dedication, and commitment to ensuring customer satisfaction while swiftly and efficiently resolving my issue have left me thoroughly impressed.

I wanted to convert one file

I wanted to convert one file After conversion (18mb) it tells me it is to big to be downloaded for free useless if you need it for one book don't download if you don't want to buy it because you will not get your file if it is bigger than 5mb useless