Ytel

My name is Dave

My name is Dave. I manage a small outbound marketing campaign and needed a web based dialer solution. Jimmie from Ytel is my 'success manager' and he's really made the transition to a new dialing system seamless. He's gone above and beyond to communicate with me and my team throughout the entire process. Its always frustrating to learn new software, especially complex software like an autodialer, but Jimmie has been patient, took the time to answer everyones questions and made sure all the ...

The True King of Call Center Software!

Don't get caught up in all of the marketing that some of these other call center software companies have. After trying all of the others that are out there, I have finally settled in with Ytel. There are just so many positives that it'd be tough to only list out a few, but I'll try:1) Amazingly intuitive UI. Cut down on agent training with a simple and effective user interface.2) Best in class support. Their support, onboarding, and technical team is top notch and gets the job done every ...

My team and I use this day in and out.

PROS & CONS What are the best aspects of this product? Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones. What aspects are problematic or could work better? I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult. What specific problems in your company were solved by this product? This is one of the first tools that I reach for when I clock in at ...

Helps us respond quickly to clients.

PROS & CONS What are the best aspects of this product? This performs a number of tasks that is imperative to our team’s productivity. What aspects are problematic or could work better? As much as possible, we would like to respond to calls based on whoever calls first. The problem with this is that Ytel isn’t very reliable in ordering pending calls. This means that we often leave clients waiting too long for a response from us. What specific problems in your company were solved by this ...

My team and I use this day in and out.

PROS & CONS What are the best aspects of this product? Through Ytel, we’ve managed to streamline our communications process. It is a great platform through which we can contact our clients on their phones. What aspects are problematic or could work better? I want to be able to record calls for auditing purposes—but Ytel makes this feat difficult. What specific problems in your company were solved by this product? This is one of the first tools that I reach for when I clock in at ...

Helps us respond quickly to clients.

PROS & CONS What are the best aspects of this product? This performs a number of tasks that is imperative to our team’s productivity. What aspects are problematic or could work better? As much as possible, we would like to respond to calls based on whoever calls first. The problem with this is that Ytel isn’t very reliable in ordering pending calls. This means that we often leave clients waiting too long for a response from us. What specific problems in your company were solved by this ...

There are better companies out there with better customer service.

I thought this company had a really good product... Talked to a really awesome sales guy last year, but when we were ready to sign up, I found out he had left and probably for good reason. I was assured that the negotiated price would be honored, but after many emails, they fell through and refused to do as they promised. I found Chelsea to be extremely unhelpful and dismissive. Yes, we are a smaller company, but small companies should not be treated with abrupt and curt customer service. ...