Yodel

Yodel.io - a wonderful PBX solution for remote teams, with or without Slack

What do you like best? Easy configuration, pay as you grow, assistant voice-bot functions What do you dislike? Nothing. Everthing went smooth, the solution always does its job, and if for certain reasons, there are hickups or failures, the support team typically informs the users up front or is available "immediately". What problems are you solving with the product? What benefits have you realized? We are using the Yodel solution to receive incoming calls, make outgoing calls, ...

Pretty cool service

What do you like best? Its the perfect tool for freelancing around the world. You dont have to worry about roaming aso...Tracking and all those state of the art functions makes the tool perfect. What do you dislike? There is nothing at the moment, all my requirements are here What problems are you solving with the product? What benefits have you realized? Its a great tool for managing many phone accounts and having a nice overview.

Yodel is helping us to provide the best support for our customers

What do you like best? Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in. The phone is a very important support channel for us and Yodel provides the bridge to Slack (our communications hub. What do you dislike? That Yodel is (and there is probably no other technical solution dependant on the phone's internet connection. So sometimes the call breaks down if the connection is bad. Recommendations ...

Excellent software with integrations, and top notch customer service

What do you like best? I like how the software integrates with Dialogflow for a very advanced IVR that is backed by Google AI What do you dislike? I do not have any dislikes - the program does exactly what I want it to do Recommendations to others considering the product The support is awesome, they have great people. What business problems are you solving with the product? What benefits have you realized? I have over 15 restaurants and I could not set up an IVR to choose all ...

Great service and business solution to customer service

What do you like best? Yodel means that our virtual assistant is able to give great customer support without the need for complicated equipment, because it is all done through Slack and set up through the Yodel interface What do you dislike? Nothing ! Everything seems very easy to learn and use. The support is very quick and detailed help has been given, including a Zoom call for guidance. Recommendations to others considering the product This is a great solution to giving your ...

Need to manage your calls in Slack? Your search is over.

What do you like best? My absolute favorite part about Yodel is the native support for Slack; it's obvious it was built for it. Any of the team can answer a call, transfer it, join in, and manage it. The browser support makes phone calls easy, and the iPhone app is simple yet performs beautifully. What do you dislike? I'm not a big fan of the Desktop "side" app; it needs a little work, but the integration doesn't require it--it's really just icing on the cake. Recommendations to ...

The perfect assistant

What do you like best? The transcription feature makes my live easier. What do you dislike? There is no unnecessary functionality in Yodel. What problems are you solving with the product? What benefits have you realized? It saves my time with useful automation features like Dialogflow. Also tagging makes it easier to find calls.

The perfect assistant

What do you like best? The transcription feature makes my live easier. What do you dislike? There is no unnecessary functionality in Yodel. What problems are you solving with the product? What benefits have you realized? It saves my time with useful automation features like Dialogflow. Also tagging makes it easier to find calls.

Perfect Voice Solution For Heavy Slack Users

What do you like best? We are a smallish (12 people team and we are all remote. Slack is the way we all communicate. We are a service based business and we needed a phone number our clients could use. Having a hardware phone system for a remote team seamed like and overkill and our cell phones weren't good enough. That said, we found Yodel and it was perfect because we were able to set up one phone line that would ring centrally in Slack and be transferred to our available teammates. It's ...

Rough start, worthwhile product.

What do you like best? - The Slack integration is amazing, desktop app compliments it nicely given that Slack doesn't have a steady ring. - Service and settings are pretty simple and straightforward, especially compared to other providers like phone.com. - The iPhone app is good, again nice and simple. - Support is very responsive and helpful. What do you dislike? - As a young service, there are some rough edges as of the time of writing. There were some dashboard interface bugs ...