Yodel Reviews in February 2025: User Ratings, Pros & Cons

The best phone app to have for a remote team

What do you like best? Yodel is a customizable full-featured business phone system without a need for equipment. All of the features such as call recording and multiple call handling are just exactly what we need in our business to be able to make sure that we are able to communicate and attend to our guests' needs. What do you dislike? As of now, there is nothing that we dislike about this app. What problems are you solving with the product? What benefits have you realized? ...

Yodel is helping us to provide the best support for our customers.

What do you like best? Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in. The phone is a very important support channel for us and Yodel provides the bridge to Slack (our communications hub). We especially rely on the voice recording of incoming calls, to quickly route calls to the correct department. What do you dislike? That Yodel is (and there is probably no other technical solution) ...

Say goodbye to hardware phones

What do you like best? So far it has done wonders for us! Before we were continually getting fed up with all of the attention, and space that hardware phones and servers required. We had tried other solutions online but they just weren’t giving us what we needed. Since adopting Yodel, we’ve been able to move to a cloud solution that works from anywhere. It really has helped us to reorganize, and really prioritize customer interactions instead of being distracted with the physical ...

Excellent software with integrations, and top notch customer service

What do you like best? I like how the software integrates with Dialogflow for a very advanced IVR that is backed by Google AI What do you dislike? I do not have any dislikes - the program does exactly what I want it to do Recommendations to others considering the product: The support is awesome, they have great people. What problems are you solving with the product? What benefits have you realized? I have over 15 restaurants and I could not set up an IVR to choose ...

Incoming Calls Keep Stopping - Apparently Its Our Fault

What do you like best? I got a lifetime subscription on Appsumo for about $50. What do you dislike? It never works. Our incoming calls keep getting dropped, so we don't receive any calls from customers, and they get no message. So it looks to our customers like the number doesn't work and maybe we've gone out of business. This has happened on 2 seperate occassions that we know of, and each time the call logs show that its actually been going on for weeks at a time. ...

Found the perfect fit

What do you like best? We had previously tried another internet-based phone system, but had a lot of problems with it, to the point we almost gave up on the idea. There were tons of issues with the main one being the phone quality, which as a phone system is crucial. We were looking for something that works, and can help to support our sales team. Yodel does exactly that, and we really rely on their ability to integrate to Slack and Salesforce. We can help customers all over the globe ...

Say goodbye to hardware phones

What do you like best? So far it has done wonders for us! Before we were continually getting fed up with all of the attention, and space that hardware phones and servers required. We had tried other solutions online but they just weren’t giving us what we needed. Since adopting Yodel, we’ve been able to move to a cloud solution that works from anywhere. It really has helped us to reorganize, and really prioritize customer interactions instead of being distracted with the physical ...

A great phone system for business.

What do you like best? Over the past 10 years, I have used several business phone systems. The beauty of Yodel is that it simply affordable, works and programmable. What do you dislike? Nothing though an Android smart-phone version will be much appreciated. What problems are you solving with the product? What benefits have you realized? - business calls - business text messages - customer support - etc

The perfect assistant

What do you like best? The transcription feature makes my live easier. What do you dislike? There is no unnecessary functionality in Yodel. What problems are you solving with the product? What benefits have you realized? It saves my time with useful automation features like Dialogflow. Also tagging makes it easier to find calls.

The perfect assistant

What do you like best? The transcription feature makes my live easier. What do you dislike? There is no unnecessary functionality in Yodel. What problems are you solving with the product? What benefits have you realized? It saves my time with useful automation features like Dialogflow. Also tagging makes it easier to find calls.