Xoxoday Compass Reviews in January 2025: User Ratings, Pros & Cons

Xoxoday gave me an invalid code

Xoxoday gave me an invalid code. The manager of the bakeshop said it is a used code. I did not have any problems with Xoxoday when they partnered with Giftaway Ph last year. But they changed partners and switched to Gifted Ph and now I am encountering problems with redeeming my reward from ipsos isay. I already emailed Xoxoday's customer service but my isssue has not yet been resolved. I am so disappointed.

Quick Customer Support and listen very…

Quick Customer Support and listen very carefully and give you best. I have Experienced Good Customer Support from Xoxoday When ever I worte our Query relates to an Voucher/GC To:- cs AT xoxoday DOT com I am Sure half of my Query has got resolved..! And my reward finally received, thanks xoxoday. That Much of Bonding we had since then We really grateful to have Xoxoday as our Vendor we had, having and going to be have a wonderful service by xoxoday in all kind.

Customer effort high - No CRM follow up.

Your "successful and will be delivered soon" order could stay in Pending mode in Xoxoday's CRM system for ages, until you as a customer, decide to shake them and request why after several weeks you still have not received your products.

Useless customer service and process…

Useless customer service and process even if the response time for the useless responses are good. Redeemed 180 SGD to get a voucher for my local supermarket. I first got 20 vouchers (of 3 SGD) with long unique codes. I asked to get the the remaining amount as 2 vouchers, but after being ignored, I got 40 vouchers more. Now I have 60 vouchers with long unique codes and I can cash one at a time. Xoxoday are not willing to change it. Xoxoday recipe for making money: Make the customer journey ...

Useless customer service and process…

Useless customer service and process even if the response time for the useless responses are good. Redeemed 180 SGD to get a voucher for my local supermarket. I first got 20 vouchers (of 3 SGD) with long unique codes. I asked to get the the remaining amount as 2 vouchers, but after being ignored, I got 40 vouchers more. Now I have 60 vouchers with long unique codes and I can cash one at a time. Xoxoday are not willing to change it. Xoxoday recipe for making money: Make the customer journey ...