9.4
Spot Score
Transform incidents into opportunities for growth.
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Starts from $16/User/Month, also offers free forever plan
xMatters emerges as a reliable and efficient tool for IT alerting and incident management, as highlighted by users in recent reviews. Many users appreciate its seamless integration with existing systems, automating workflows and improving response times to project issues. The platform's versatility in alerting methods like email, text, and phone ensures that all ...Read more
Automates workflows and alerts, saving time and ensuring timely responses to issues.
Offers various integration options with existing systems, making it easy to combine and replace alerts.
Provides multiple alert devices and communication channels, improving accessibility and responsiveness.
User-friendly interface, easy to navigate and use, even for new users.
Some users find the search function and schedule setup confusing or could be improved.
Limited customization options for individual preferences like alert sounds.
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Showing 31-40 out of 257
SK
Sai K
02/16/23
"Makes life Easy"
What do you like best about xMatters? Alerting system and the timely notifications. What do you dislike about xMatters? No dislikes so far as everything works as expected What problems is xMatters solving and how is that benefiting you? Contacting respective teams without any hassle
OS
Omar S
02/16/23
"Reliable, easy to understand"
What do you like best about xMatters? The number one thing I like about xMatters is that it is reliable. When customer-facing services are at risk, I rely on xMatters to deliver alerts. What do you dislike about xMatters? Nothing. Alerts can come 24x7 but that's part of OPS. What problems is xMatters solving and how is that benefiting you? We have monitoring in place for deployed webservices. Some of that monitoring is critical and actionable and that's what we route through xMatters for ...
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MS
Manish S
02/16/23
"Review"
What do you like best about xMatters? I like alerting mechanism and correct timing. This prevents any downtime in our applications. What do you dislike about xMatters? No dislike, but sometimes I hate the voice of xmatter call girl due to lot of alerts.😅 What problems is xMatters solving and how is that benefiting you? It is helping us to alert if any problems is there in our systems. This helps to prevent any downtime.
GS
Glenn S
02/02/23
"Glenn Steketee - UK HealthCare"
What do you like best about xMatters? I like the fact that xMatters is a "set it and forget it" software. Sure, they give you tools to expand, but the core functionality...once you get it right, you just sit back and let the application do the work. Very reliable. What do you dislike about xMatters? There is nothing that I don't like about the product. If there's anything I ever want or need, the support staff (Sonu Sekhon!) is always there with a solution. What problems is xMatters solving ...
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RR
Rajasekhar Reddy P
12/19/22
"Excellent help and dependability"
What do you like best about xMatters? Setting up xMatters was significantly more straightforward than setting up many other cloud-based applications I use. ServiceNow facilitates the addition of users and groups, as well as the creation of custom communication channels. The administrator training was beneficial for fast becoming proficient with the technology so that we could assist our u What do you dislike about xMatters? Inconsistencies exist in the design and operation of several ...
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FP
Francis P
12/07/22
"Very help full and easy to ajust to your business needs"
What do you like best about xMatters? Automation, follow-up on the incident and realyability. What do you dislike about xMatters? A bit of a learning curve, but support is there to help! What problems is xMatters solving and how is that benefiting you? Dynatrace to service now incident notification
RJ
Robert J
11/11/22
"xMatters Review"
What do you like best about xMatters? The fact that everyone we have dealt with within xMatters from Account Management to Product Support has been very proactive in assisting us with our current and future needs and requirements What do you dislike about xMatters? There is nothing that I disliked about dealing with the product or product support provided Recommendations to others considering xMatters: Extremely useful tool assuming targeted alerting is a necessity. The xMatters Mobile App ...
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AU
Anonymous User
09/24/22
"Great assistance with the presentation of the product. Continued support is excellent."
What do you like best about xMatters? xMatters is user-friendly. Easy to teach new users how to use. What do you dislike about xMatters? The service request process at times is slow. What problems is xMatters solving and how is that benefiting you? MTTR is the problem xMatters is resolving. The number decreases every year.
AU
Anonymous User
09/07/22
"Best support experience."
What do you like best about xMatters? Easy to support. Easy to teach. I can point users to videos to guide them thru their initial setup. What do you dislike about xMatters? I wish there were more written manuals and documentation. What problems is xMatters solving and how is that benefiting you? it allows me to build solutions for my Company to support their needs.
AU
Anonymous User
07/22/22
"xMatters is a great IT Alerting product. outstanding support and a professional services team."
What do you like best about xMatters? Reducing MTTR (Mean Time to Respond) on critical incidents. What do you dislike about xMatters? I think xMatters should commercialize more integrations and especially tools. What problems is xMatters solving and how is that benefiting you? Getting critical outage information to the right people within seconds. Automating workflows by reducing manual efforts.
